WSBI ESBG
Retail
When Digital Meets Traditional Banking: A New Concept Emerge
Banks engage in building innovative, secure and reliable services to enable the customer financial journey and build long-lasting relationships with them.
Banks invest heavily in innovation, taking a digital path, keeping a human touch. They reap opportunities from FinTech while meeting client needs, security and expectations. WSBI-ESBG enables idea creation and inspiration between savings and retail banks as well as innovation frontrunners. Its experts work on several digital workstreams, supporting policy that fuels innovation through a level-playing field and keeps in view customer protection.

Fair and Clear Relations with Customers
To build and maintain a long-term relationship of trust and confidence with those people they serve as customers, WSBI-ESBG member banks:
- Provide clear, accurate information on products and services and other terms and conditions of use, in the branches, via mobile and online, thus fostering and promoting transparency.
- Give advice that meets customer need. At the same time, promote products and services appropriate with their personal circumstances and financial profile, paying special attention to the most vulnerable.
- Address customer complaints quickly and efficiently.
- Work against money laundering as well as financing of terrorism.
The Digital Dimension
WSBI-ESBG members embed the digital dimension in their business models, and therefore:
- Provide the highest levels of data security, confidentiality and cybersecurity.
- Further promote outreach and leverage accessibility and proximity banking, taking advantage of the latest digital means.
- Address digital exclusion through multiple forms of engagement – delivery and support channels included – and digital financial education.


Communication
Transparency matters greatly. Clear communication of activities and policies plays an important role for responsible business. Accordingly, WSBI-ESBG members will:
- Publish the charter for responsible business.
- Invite charter subscribers to communicate publicly on their efforts to implement charter principles.
- Publish their sustainability achievements at least on an annual basis.
WSBI ESBG latest
27/09/2023
Policy Advisor in CSR
The World saving and the Retail Banking Institute (WSBI) and the European Savings and Retail Banking Group (ESBG) is looking for a Policy Advisor in CSR.
25/09/2023
WSBI as a catalyst for unlocking the potential of female entrepreneurs
13 October 2023, 9.30am-12pm Hôtel Du Golf Rotana Palmeraie, Marrakech I Morocco
18/09/2023
WSBI’s MD Peter Simon opens the G20 side event panel “Gender equity and SME financing in a digital landscape” at the SME Finance Forum in Mumbai
The World Savings Bank Institute (WSBI-ESBG), with the substantial support of its Indian member, the State Bank of India
14/09/2023
ESBG’s new position paper on the digital euro highlights pivotal open issues to be addressed by the legislators
Digital Finance | Following the publication of a proposal for a Regulation on the establishment of the digital euro on 28 June 2023, the European Commission launched a public call for feedback on the…
14/09/2023
ESBG advocates for further clarity and consistency in IFRS 9 Impairment requirements
Financial Reporting | On 13 September, ESBG responded to the European Financial Reporting Advisory
14/09/2023
ESBG provides overall assessment on clients’ sustainability preferences under the current framework by replying to the ESMA’s Call for Evidence
Sustainable Finance/ On September 13, the ESBG submitted its response to the European Securities and Markets Authority