WSBI ESBG
Retail
When Digital Meets Traditional Banking: A New Concept Emerge
Banks engage in building innovative, secure and reliable services to enable the customer financial journey and build long-lasting relationships with them.
Banks invest heavily in innovation, taking a digital path, keeping a human touch. They reap opportunities from FinTech while meeting client needs, security and expectations. WSBI-ESBG enables idea creation and inspiration between savings and retail banks as well as innovation frontrunners. Its experts work on several digital workstreams, supporting policy that fuels innovation through a level-playing field and keeps in view customer protection.

Fair and Clear Relations with Customers
To build and maintain a long-term relationship of trust and confidence with those people they serve as customers, WSBI-ESBG member banks:
- Provide clear, accurate information on products and services and other terms and conditions of use, in the branches, via mobile and online, thus fostering and promoting transparency.
- Give advice that meets customer need. At the same time, promote products and services appropriate with their personal circumstances and financial profile, paying special attention to the most vulnerable.
- Address customer complaints quickly and efficiently.
- Work against money laundering as well as financing of terrorism.
The Digital Dimension
WSBI-ESBG members embed the digital dimension in their business models, and therefore:
- Provide the highest levels of data security, confidentiality and cybersecurity.
- Further promote outreach and leverage accessibility and proximity banking, taking advantage of the latest digital means.
- Address digital exclusion through multiple forms of engagement – delivery and support channels included – and digital financial education.


Communication
Transparency matters greatly. Clear communication of activities and policies plays an important role for responsible business. Accordingly, WSBI-ESBG members will:
- Publish the charter for responsible business.
- Invite charter subscribers to communicate publicly on their efforts to implement charter principles.
- Publish their sustainability achievements at least on an annual basis.
WSBI ESBG latest
March 29, 2023
A Digital Euro: what does it mean for savings and retail banks?
Since its inception, ESBG has been taking an active role in Digital Euro-related discussions and overall, ESBG welcomes
March 28, 2023
WSBI-ESBG Managing Director discusses Basel IV, CMDI and SVB at the Politico Finance Summit 2023
Politico Finance Summit 2023 held in Paris
March 23, 2023
WSBI has been endorsing financial education for 100 years
WSBI-ESBG Managing Director Peter Simon held an interview with Colombian financial magazine “Portafolio”. The interview was originally
March 21, 2023
Global retail bank leaders meet in Colombia to discuss trends on sustainable finance, cybersecurity and financial education
The conference was hosted by WSBI President, Mr Isidro Fainé (President at ‘La Caixa’ Foundation) and the WSBI Regional President for The America and Caribbean, Mr Diego Prieto (President at Banco…
March 17, 2023
ESBG submits its response to the EBA consultation on the overall recovery capacity in recovery planning.
On 14 March, ESBG submitted its response to the consultation launched by the European Banking Authority (EBA)
March 16, 2023
Politico LIVE
Europe’s economy is heading into troubled waters. Inflationary pressure, driven by the most acute economic circumstances since 2008,