Virtual reality, payment breakthroughs, talent highlighted
>> Read: Day 1 wrap up
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>> WSBI-ESBG Innovation Hub
BARCELONA, Spain, 22 September 2017 - The future of banking will bring new was to reach customers, possibly including virtual reality being in the frame. That was a main conclusion reached by participants on Day 2 of the 2017 WSBI-ESBG Business Forum held today in Barcelona co-hosted by WSBI-ESBG and CaixaBank.
The morning and afternoon sessions included a look at new services and changing business models from payments giant AliPay. Alipay EMEA Director of Business Development Tao Tao (pictured right) presented the Chinese pioneering app launched by Alibaba and Alipay. He was followed by Kristian Luoma of OP Financial Group in Finland, where the bank is developing new business models requiring the bank to rethink the way finance is provided.
Breakout session: Talent, payments ecosystems important
Breakout sessions followed with some 50 banking and fintech experts coming together to take a closer look at WSBI-ESBG CaixaBank's payments ecosystem and Payments Innovation Hub. Global Head of Payments Joan Morla presented the Spanish banks' work in this area. BHIVE Executive Chairman Fabian Vendenreydt gave his thoughts in a second of two breakout sessions. He presented a new approach on the talent development front to help address the need to make people part of the competitive advantage of banks in a digital age. That session looked deeper into the skillsets and talents needed for banks of the future.
The final session took a closer look at the emerging uses for augmented and virtual reality. The session peered into the future thanks to a presentation by Ecorys' Edita Bezegova, who looked at how VR and AR is being applied not only in tech firms and medicine, but also in the financial sector both for customer interaction and in the back office.
A forum that looks toward the future banking
Day 2 discussions during presentations and breakout sessions were in line with the Day 1 programme, which brought insights on redesigning the branch experience, integrating channels by combining technology and a human touch, streamlining the customer experience, using analytics and big data, tapping into Artificial Intelligence, reimaging bank staffing and business model, fuelling innovation and picking the best technology from top retail banking innovators. The breadth and depth of topics on both days allowed like-minded institutions as well as retail banking and innovation frontrunners to grab hold of the latest progress made by savings and retail banks from Europe and around the world.