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How banks address change in a digital era

How banks address change in a digital era

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​​​​​​​​​​​​​WSBI Innovation Exchange hears from BeeOne / Erste Group's Mario Brkic 

​​BRUSSELS, 25 January 2018 – How do banks address change in the digital era? 

BeeOne / Erste Group's Mario Brkic provides an answer in the second of a three-part interview with him. Brkic shares insight on George, a digital offering from the Austrian WSBI-ESBG member in part three of the series​.

Digitisation requires locally focused savings and retail banks to change to a digital mindset. He shows how the Austria-based banking group changed to embrace the digital 'New Normal'. ​

​​Embracing open banking and APIs

​In another Innovation Exchange, Swedbank's Kirstine Nilsson explains how digital disruption creates challenges for retail banks as customer expectations rise.​

About the Innovation Exchange

WSBI Innovation Exchange brings together experts from saving and retail banks from around the world to share their views on how digitisation and innovation is approached in local markets.​​​

On-camera interviews took place on 21 September at the 2017 Business Forum in Barcelona, Spain. Experts were asked three pressing questions around digitisation and savings and retail banking.

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>> See WSBI Innovation Exchange videos 

>> Link: Interview with Mario Brkic

>> Learn more: 2017 Business Forum​​


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​​The first in a three-part interview with BeeOne / Erste Group's Mario Brkic shows how banks change in a digital era.


 

The second in the three-part interview with BeeOne/ Erste Group's Mario Brkic who tells how banks address change in a digital era. Brkic looks at the thinking behind the bank customer experience.


In the third video interview with BeeOne/ Erste Group's Mario Brkic, he talks about George​, a digital offering from the Austrian WSBI-ESBG member.




Innovation Hub; Innovation; Digitalisation; Branch management