Skip Ribbon Commands
Skip to main content
Sign In

Case Study: WSBI member APAP in Dominican Republic

Case Study: WSBI member APAP in Dominican Republic

​​

​​APAP TODOS: First-of-its-kind local initiative in country to financially include disabled people


 

>> Read more about banks in Latin America (in Spanish)

>> In English


BRUSSELS, 12 April 2018 – ​ Social and financial inclusion is part of APAP's vision and values. This creates in the institution the commitment to design inclusive solutions. The bank promotes the equality and non-discrimination policy that seeks to create a culture of inclusion and equality in the company.

In addition to providing customer service to people with disabilities and recruiting employees with the same conditions, APAP plays a major role as an inclusive financial institution, becoming the first and only in the country’s banking sector. Through its APAP TODOS programme, it looks to become an​​ accessible entity through the adaptation of its facilities and infrastructure, the digitalization of its channels, training its customer service representatives in sign language and by creating an inclusive culture inside the organisation. In its first eight months, the program in 2015 had trained personnel in sign language in 50% of APAP´s branches in an area where the largest population of hearing impaired in the country is concentrated.

As part of APAP’s corporate social responsibility, APAP TODOS offers financial education to people with disabilities, with a training programme that adjusts to the necessities of the audience. That includes financial education in sign language for hearing-impaired students and using fun methods for people with autism.

APAP pursued this work to achieve financial inclusion as well as accessibility to customers with different disabilities, whom are mainly excluded in the Dominican society because of their physical and intellectual limitations. To circumvent this barrier, APAP developed strategic alliances with other institutions, such as the National Disability Council (CONADIS), universities, schools and organizations that serve people with disabilities.Social and financial inclusion is part of APAP's vision and values. This creates in the institution the commitment to design inclusive solutions. The bank promotes the equality and non-discrimination policy that seeks to create a culture of inclusion and equality in the company.

​Case study featured in WSBI publication: BANCARIZANDO. SIRVIENDO. PROSPERANDO.

The APAP success story is featured in a new brochure published by WSBI that provides an overview of the social value of savings and retail banks​in the Latin American and Caribbean region. Titled "BANCARIZANDO. SIRVIENDO. PROSPERANDO" it showcases the impact made by savings and retail banks in the region to boost the real economy while giving back to the communities they serve.  ​​It also gives policymakers and stakeholders a glimpse of how savings and retail banking play a special role. En español​ ​| In English


 

Financial inclusion