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Scale2Save: Monitoring & evaluation

Scale2Save: Monitoring & evaluation


​​​​​​​​A closer look at M&E plan methodology, objectives​

>> Learn more about Scale2Save

>> Read the December 2017 News & Views

The following piece was published in the December 2017 edition of WSBI-ESBG News & Views.

Updated: 21 November 281 [Inserts Scale2Save programme branding]

Why is it important?

According to WSBI’s program-specific Theory of Change, one of the expected medium-to-long term impacts involves that deeper knowledge of the customer (economic analysis around price sensitivity and demand) will contribute to greater customer centricity and eventually strengthen the banks’ reputations as responsible and trusted brands. As a consequence, greater customer centricity will then result in customer growth accompanied by more active customer bases, which in turn will contribute to business case sustainability.

What is innovative?

At WSBI level, innovation will be stimulated at the banks that participate in the program around data management. That means not only development of tools to gather and analyse the vast amounts of data that banks accumulate, but also accessing external sources of (big) data from the many parties throughout value chains that will always know something about banks’ customers. The objective is to improve the customer experience so as to encourage take-up, stickiness and usage of financial services.

What are the objectives?

The general objectives of the Monitoring and Evaluation (M&E) plan for the program will be to determine whether the activities are the right ones to address the barriers faced by financially disadvantaged people, whether the program will achieve their goals and participating banks deliver value for money, whether the program contributes to financially disadvantaged people becoming more economically active and thereby help them to improve their lives. And finally whether the projects are likely to have lasting effects beyond the term of the program.

The conclusions of the M&E plan will be used mainly to assess whether any changes of direction or activity are required, or perhaps some other remedial action could be identified to improve outcomes and impact on which WSBI and partner banks should act. They could also be used directly or indirectly as supporting evidence to stimulate future programs or initiatives (whether or not delivered by WSBI).


The M&E plan of WSBI is based on OECD DAC criteria complemented by detailed learning questions and success indicators to assess impact. Ongoing M&E will be conducted: a) at and by WSBI; and b) at and by partner banks. The distinction is crucial as we want partner banks on their own initiative to embed and act upon data and learning from their projects so that over time they become continuous learning organizations, rather than relying upon WSBI to guide – or goad – them to act upon the data they produce.

​The methodology will involve regular data returns from partner banks, monthly project monitoring calls and project management visits. For comparison purposes and to ensure consistency across the program, the partner bank’s data returns will be collected through a common secure platform. WSBI will contract the Microfinance Information Exchange Inc. (“the MIX”) to provide a custom data collection service powered by a technology platform for data upload and analysis. This online platform will allow WSBI and the partner banks to do more than just collect data as we will be able to provide deep analyses, actionable intelligence, and strategically-important information to build an inclusive financial services ecosystem.


Financial inclusion