BRUSSELS, 27 June 2017
The fast-changing role of technology in everyday business means banks need to find solutions to improve customer service and develop an efficient, safe environment for bank deposits. The automation process that is developing very quickly in the financial sector raises various questions. How will banks ensure a positive customer experience when the face time between bank employee and bank client decreases. And what about security and data breaches? How can we guarantee that the new, digital service is at least as satisfying or better than the traditional services? And how can banks value their most valuable asset, their employees? Because even in a digital world, banking and financial advice is still a people business!
Mady Delvaux-Stehres, Member of the European Parliament
Beatriz Kissler, General Manager Banking Services Operations, Caixabank
Péteris Zilgalvis, Head of Unit in charge of Startups and Innovation, DG Connect, European Commission
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