Latest News
The voices of savings and retail banking
Learn more
You are here: > Newsroom > Latest News > Business Forum on 21-22 September
Business Forum on 21-22 September

​Don't miss out on this year's event being held on 21-22 September.

>> See forum webpage

>> Register now

>> Latest programme​​

​​​​​​​​​​​​​BRUSSELS, 29 July 2017 – Not yet registered for the 2017 WSBI-ESBG Business Forum in Barcelona set for 21-22 September​? Don't miss out on the great opportunity to be part of our discussions, panels and breakthrough insights!

​Share insights & get inspired 

Learn and share insights on redesigning the branch experience, integrating channels by combining technology and a human touch, streamlining the customer experience, using analytics and big data, tapping into Artificial Intelligence, reimaging your staffing and business model, fuelling innovation and picking the best technology from top retail banking innovators. 

The WSBI-ESBG forum lasts one-and-a-half days, allowing in-depth discussions and exchanges with like-minded institutions as well as retail banking and innovation frontrunners. >> Latest programme​​

​​​What's in store

  • ​Insights into branches, sales and omnichannel transformation by Vincent Hui, General Manager of the Bank of East Asia, Limited

  • Sessions on Rethinking your branch and channel strategy - better understanding and planning the commercial agenda, customer relationship

  • “API and Open Banking" panel with:

    • Kirstine Nilsson, Head of Group Payments, Swedbank, 

    • Chris Scheuermann, Head of Partnerships at Figo 

    • and Marten Nelson, Co-founder and VP of Marketing, Token

  • Session on “AI and Big Data” with:

    • Glenn Brouwer of IBM Watson Financial Services Solutions, and 

    • Rajesh Kumar, Chief General Manager Digital and e-Commerce of State Bank of India

  • Discussions on mobile banking, onboarding and biometrics with Jalal Douame, Erste Group

  • ​Exchange on Payments Disruption and Building a Payments Ecosystem with Joan Morla, Global Head of Payments at Caixabank

  • “The Ecosystem of Alibaba & Alipay” by Tao Tao, Director of Business Development EMEA at Alipay

More speakers:

  • Bjørg Marit Eknes, EVP Innovation and customer experience, Sparebanken Vest (Norway)
  • Hubert Knapp, Chairman of the Fintech Solution Provider "Scale360"
  • Antonio Massanell, Deputy Chairman of Caixabank
  • Edita Bezegova, Consultant at Ecorys
  • Francesca Bria, Commissioner of Technology and Digital Innovation, City of Barcelona
  • Oscar Sala, VP Product Strategy, Strands

Registration now open

Registration for the forum is easy via the WSBI-ESBG Business Forum webpage. >> Register now

  • ​Registration fee WSBI Members: 300
  • Registration fee Non-WSBI Members: 500

Registration fee includes the one-and-a-half day event, speakers, panellists, lunches, coffee breaks and dinners.

Representatives of European institutions and international policymakers: They are exempt from paying a registration fee. Those in this category may send an e-mail to​ to join the forum to receive a complementary pass.

Hotel accomodation

Find suggestions on our website. >> Learn more

Innovation Hub; Innovation; Digitalisation