BRUSSELS, 4 January 2016 – The WSBI member in Malaysia, Bank Simpanan Nasional (BSN) said it has taken kiosk banking to a new level by pioneering the first Virtual Teller Machine in Malaysia with the help of technology partners - Cisco, Telekom Malaysia, kiosk design company Aldan Technology's SSDM, and software firm VastComp Group.
During the recent official launch in Kuala Lumpur, BSN chief executive Datuk Adinan Maning said that BSN's Virtual Teller Machine (VTM) service allowed its bank tellers across Malaysia to serve customers in multiple locations remotely and concurrently via live virtual banking operations. Adinan said the VTM balanced the work load between branches, allowing customers in busy branches to perform transactions assisted by tellers in less busy branches nationwide.
"Customers can now enjoy counter transactions without geographical limitations and experience a more comfortable and personalised professional financial services," he said.
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