Positions

Latest position papers published by WSBI and ESBG. Responses to consultations and letters submitted to the European Commission an​d other po​​licymaking bodies appear in many of the published papers.​​



End Term Evaluation of the Scale2Save Programme

Scale2Save Programme created a lasting Legacy: 1.3 million more low-income women, farmers and youth are
financially included on the African continent

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Different Strokes for Different Folks

A Customer Onboarding Comparative Analysis. This case study sets out, ab initio, to validate the dynamic nature of customer targeting and acquisition
and the varying degrees of success that accompany each tactical approach.

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Savings and Retail Banking in Africa 2022

New 2022: WSBI survey of Financial Inclusion for micro, small and medium-sized enterprises

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What constitutes a viable business model for small scale savings?

The resulting poor customer experience gives rise to very high incidences of dormancy and inactivity in account usage. This represents a significant drain on bank costs and undermines potentially sustainable business cases in delivering accessible financial services to these segments.

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Persona Segmentation Toolkit

Leading and managing change to reach low-income savers in Nigeria

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An opportunity for the banking sector to work with informal savings groups in Morocco

Tontine, an ancestral practice, is tending to modernize thanks to digital technology.

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Leading and managing change to reach low-income savers in Nigeria

Leading and managing change to reach low-income savers in Nigeria

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Unpacking the customer through demand side data

WSBI’s Scale2Save programme launched the sixth case study of its Savings and Retail Banking in Africa research series. This publication Unpacking the customer through demand side data gives examples of financial service providers who have used public data to develop customer-centric products and services for low-income customers.

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WSBI shares conclusions of its 6-year programme for financial inclusion

WSBI programme for financial inclusion shared its conclusions at a closing event in Paris, attended by financial stakeholders from four continents.

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