Positions
Latest position papers published by WSBI and ESBG. Responses to consultations and letters submitted to the European Commission and other policymaking bodies appear in many of the published papers.
End Term Evaluation of the Scale2Save Programme
Scale2Save Programme created a lasting Legacy: 1.3 million more low-income women, farmers and youth are
financially included on the African continent
Different Strokes for Different Folks
A Customer Onboarding Comparative Analysis. This case study sets out, ab initio, to validate the dynamic nature of customer targeting and acquisition
and the varying degrees of success that accompany each tactical approach.
Savings and Retail Banking in Africa 2022
New 2022: WSBI survey of Financial Inclusion for micro, small and medium-sized enterprises
What constitutes a viable business model for small scale savings?
The resulting poor customer experience gives rise to very high incidences of dormancy and inactivity in account usage. This represents a significant drain on bank costs and undermines potentially sustainable business cases in delivering accessible financial services to these segments.
Persona Segmentation Toolkit
Leading and managing change to reach low-income savers in Nigeria
An opportunity for the banking sector to work with informal savings groups in Morocco
Tontine, an ancestral practice, is tending to modernize thanks to digital technology.
Leading and managing change to reach low-income savers in Nigeria
Leading and managing change to reach low-income savers in Nigeria
Unpacking the customer through demand side data
WSBI’s Scale2Save programme launched the sixth case study of its Savings and Retail Banking in Africa research series. This publication Unpacking the customer through demand side data gives examples of financial service providers who have used public data to develop customer-centric products and services for low-income customers.
WSBI shares conclusions of its 6-year programme for financial inclusion
WSBI programme for financial inclusion shared its conclusions at a closing event in Paris, attended by financial stakeholders from four continents.
