WSBI-ESBG Members do their utmost best to help their private and professional clients weather these difficult times. Find below an overview of what our members are doing, per country. New cases are added regularly.
Borrowers who request to postpone payments until 31 May 2020 should get in contact with the bank. Starting from 1st of June 2020, the borrowers should pay the postponed installments for the period 13 of March 2020 till 31st of May 2020.
Borrowers, whether they have made a request to postpone the payments or not, will not pay penalties for late payments untill 31 of May 2020.
Visits to branches are limited, online services and social distances are strongly promoted.
Priority is given to the digital banking channels and the bank has put tutorials on the website to help their clients use these channels.
Promotion of contactless payments, online payments.
To stimulate trade relations with foreign countries, the bank reduced the fee for money transfers to all foreign destinations through the "Client Bank" system (Internet banking) and now it is 0.2%.
To increase financial accessibility for SMEs, the fee for obtaining business loans was reduced to zero, and the cost of insurance and property valuation will be borne by the Bank. The campaign will run until April 30, 2020.
The Kapital bank allocated funds to the Coronavirus Support Fund (COVID-19).
The bank has launched yet another support campaign to care for retirees in line with its corporate social responsibility strategy. A number of innovations have been introduced across the country to increase customer satisfaction with Kapital Bank payment cards. Thus, customer cards older than 65 and receiving a pension card will be delivered to their address for the first time.
In addition, cards of existing customers of the same age, but whose cards have expired, will be extended for the next 3 months and they will be able to receive their pensions with their old cards. Pensioners under the age of 65 can come to the branches of Kapital Bank and take their cards.
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Quick Response Team for Covid-19 with all contact details available on website.
Priority service during the first two hours is given to the persons of retirement age. During the working day, the priority services is also organized for them. The bank has organized counseling for clients on mortgage and soft loans by phone, it is proposed to use pre-registration when submitting documents, entering into credit and other agreements. The Bank calls for the active use of non-cash payments, as well as remote payment channels: Internet and mobile banking.
Branches work with adapted opening hours.
Info about allocation of funds to the Hospital due to COVID-19.
Online and offline channels are used to promote knowledge related to COVID-19 prevention and control.
Customers are informed about banks’ working hours, which branches are temporarily closed or change business hours. The public is informed of which nearby branches are still open or customer managers from designated non-local branches are dispatched to support the basic needs of local customers.
PSBC worked overtime to open the green channel and shortened loan approval process. The online financial services have been reinforced and customers are educated to use internet banking, mobile banking, WeChat Banking electronic channels to conduct financial business, such as opening and fast payment, an inter-bank transfer function, and make full use of online customer service platform, etc.
With risk control in place, PSBC simplified account-opening process and sped up business processing.
PSBC made full use of online channels to maintain banks’ complaint redressal mechanism, optimize customer consultation and complaint handling process, and handle financial consultation and complaints related to the epidemic timely and properly.
PSBC opened up a fast track, took the initiative to reduce overdue interest fees and extend the repayment period, for the population temporarily affected by the outbreak of income sources, timely adjustment of housing mortgage, credit card and other personal credit repayment arrangements, a reasonable extension of the repayment period, and effectively ease the financial difficulties of consumer customers. In addition, during the fight against the epidemic, payment of donations for epidemic prevention is free of charge.
Supported more than 20,000 people who are underprivileged, elderly with limited mobility, residents of elderly homes and sick and disabled by donating to Covid-19 relief effort.
BEA has also actively applied various online channels, such as online banking, telephone banking, mobile banking, WeChat banking, and self-service machines to provide customers with continuous and comprehensive financial services.
BEA provided exemption from service fees on all transfers to enterprises and individuals in Hubei (epicentre of Covid-19), appropriate extensions to payment deadlines for enterprises and individual customers in Hubei, exemption from service fees on transfers and wealth management products for individual customers in Hubei, and provision of financial assistance to enterprise clients in the province.
The bank gives information on sanitary measures.
All measures recommended by the WHO have been implemented to protect clients and staff.
Zero commission in cash advances for 60 days and “Skip Payment" functionality for 30 days for payments due as of the 25 March 2020.
Two weeks grace on loan payment from the due date of payment.
30 days exemption from charges for late payment that applies to clients with a maximum of 1 instalment pending payment.
Transfers via GRTSS and withdrawals at ATMs free of charge from March 25, 2020.
No cost of transactions in all ATMs nationwide, in addition to the existing Unared agreement.
APAP Family Credit Card an ally for the purchases in supermarket and pharmacies, with a 5% refund at pharmacies every day and 10% on your purchases at the supermarket on Wednesdays and Saturdays.
Fostering the use of contactless modality of the APAP Family Card, minding that cash and even cards can be carriers of microbes, thus prevent the cash/plastic from passing from hand to hand.
0% cash advance via # APAPPMóvil and # APAPenlínea you can make cash advances from your Credit Card or # MásLímiteAPAP from the comfort of your home or at national ATMs- valid from March 19 to April 2, 2020.
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In their capacity as local retail banking institutions, committed to their customers, the Banque Populaire banks and Caisses d'Epargne are positioning themselves as key partners of the business community.
Since April 7, the two retail banking networks have been running a major campaign in support of craftspeople, shopkeepers, self-employed professionals, and business organizations. The campaign is designed to highlight how the two banking networks have mobilized their efforts in favor of their business customers and to inform them about the different measures taken to assist them during these exceptional times, namely: State-guaranteed loans and the deferment of loan repayments.
With commercials aired on the radio (general interest stations) and published online (web, social networks) as well as via newspapers (regional press) and agency advertising (print and dynamic), all types of media will be used by the brands throughout the month of April to reach out to business owners and entrepreneurs, to help them find solutions to get through these difficult times and, in the process, be prepared to spring back once the crisis comes to an end.
The Deutscher Sparkassen- und Giroverband (DSGV) groups 377 savings banks in Germany. They have between them carried out the following measures:
Branches are open, to help clients but priority is given to digital channels.
Moratorium on payment. The deferral shall be limited to loans already disbursed by March 18, 2020, until December 31, 2020, but may be extended by another Government decree. The grace period applies to retail loan, loan, and real estate leasing contracts, including employer loan agreements. The repayment insurance is not affected by the delay in payment.
During the grace period the client is temporarily free from capital, interest and fees, and the original term of the loan is extended by the moratorium.
The interest accrued during the deferral period, together with any installments remaining due, will be payable in equal annual installments after the expiry of the deferral term, such that the amount of the installment and interest payable will not exceed the amount of the original installment. Contracts expiring during the grace period shall be extended until 31 December 2020.
Social measure distances, promotion of online services and payments.
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SBI has decided to make additional liquidity credit facilities available via ad-hoc to borrowers whose businesses have been negatively affected by the COVID-19 outbreak and its preventative measures. Instalments will get automatically deferred by 3 months for term loans and customers don't have to apply to banks for it.
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Branches stay open, but all digital channels are reinforced. Businesses can obtain a moratorium of their current loans for six months.
Requests for new credits to cope with the Covid 19 situation will be treated with priority .
Vulnerable and elderly clients can ask for cash money to be delivered at their homes.
For bank employees, all travel is banned, internal and external meetings are strictly limited.
Bank of Valletta, together with the Malta Development Bank (MDB), have launched the 'BOV-MDB COVID Assist', a financing scheme aimed at assisting local businesses facing unprecedented disruptions brought about by the COVID-19 pandemic. The following measures have been taken so far:
Bank distributes the official information of the government on the virus.
Al Barid Bank makes its financial infrastructure available to the Government, to help with the measures taken in the framework of the Covid-19 crisis.
As from 6 April onwards, the bank will pay out the beneficiaries of the financial aid measures.
Digital channels are favoured, educational tools are put in place to help customers use these channels
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Clients who have problems with repayment of their home loans can contact the bank for an individual discussion of their problem.
Branches are accessible after appointment. The majority of the staff works from home, all physical meetings have been cancelled.
Bank is ready to help all of its clients in these difficult times
Bank spreads the official information of the government
Priority is given to the digital channels
Bank is ready to help its clients in these difficult times
The 19 savings banks of the Federation help their clients by not imposing fees or penalties for late payments and will not apply negative credit ratings for people and businesses who pay late. They will supply liquidity for the most basic necessities to clients and this for a period of three or six months.
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Due to Coronavirus the number of fake e-shops offering face masks is rising. The Bank placed an advice how to not lose money (website).
Prolongation of credit lines and postponement of instalments. “Companies and entrepreneurs who have to date been fulfilling their liabilities toward the bank in a due and timely manner, and whose operational financing in the form of an overdraft is to expire in the coming three months, will be able to simply prolong their credit lines for a further half year. There will be no need to sign addenda to agreements; the bank will simply perform this change on the basis of their request. The level of credit lines will remain unchanged, so firms will also be able to use any undrawn funds."
New loans. Slovenská sporiteľňa is prepared to assist its business clients in need of new funds for bridging over the coronavirus impacts. In this case the request should be sent together with a clarification of the pandemic's impact on the company's business and justification for the use of new funds to stabilise or improve the company's situation.
Businesses with good history of cooperation with the bank will be able to obtain an amendment to the repayment schedule for loans, for instance by postponing the maturity of the principal or interest by half a year. Where necessary, Slovenská sporiteľňa can help a client also by, for example, postponing the deadline for meeting non-monetary terms and conditions, which must be satisfied after drawing a loan. This may concern various documentary information obligations or other conditions.
Personal contact only when absolutely necessary.
Access to banking services and Client Protection:
Self-Employed and SMEs:
Measures regarding the insurance sector:
Aware of the important role that the financial system is called to play in this crisis, CECA sector entities have deployed a wide range of measures to meet the needs of families and companies, especially those most affected by the pandemic:
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As a bank that plays a pro-active role in the socio-economic transformation of Tanzania, TPB has instituted the following measures to keep both the public and staff safe:
No staff is allowed to travel outside of Tanzania, no public meetings / conferences are held or attended by any staff from TPB.
Advice on how to manage COVID-19 has been shared with the entire staff. The Bank has extended awareness and preventive measures to the customers visiting the branches for services. Education on COVID-19 prevention and updates are continuously shared.
Hand washing facilities have been placed at the entrance of all the outlets. Sanitizers are at the entrance of each floor at TPB’s Head Office as well as in ATM lobbies to allow customers and staff to sanitize their hands.
Social distancing is enforced in branches where customers keep a distance of 1 meter from each other.
Customers are encouraged to use TPB’s mobile banking solution TPB Popote that is integrated with all mobile money operators in Tanzania.
Biometric finger/thumb entry has been altered to be card-based so staff reduce surfaces they touch.
Staff at Head Office have begun work rotation from home to reduce staff contact and ensure business continuity.
The bank is now-rolling out video-conferencing as a way of promoting work from home.
For staff having to use the bank cars, these are equipped with sanitizers.
Through the Tanzania Banker’s Association TPB engages with the wider banking industry on best practice and industry impacts.
TPB will continue to provide financial solutions to its valued customers in a manner that does not pose a threat to their well-being or that of their staff. The bank will constantly look to see how it can better improve its operations in this very challenging environment.
Freelance self-employed people affected by the Covid-19 pandemic can avail of ultra-low interest loans offered by Government Savings Bank by applying through the bank's website. Anyone aged 20 and up could be eligible for an emergency clean loan with interest rate at just 0.10 per cent a month and a grace period of six months.
The GSB also launches another loan package on April 1 for those who have lost their regular monthly income because of the outbreak. Each person can borrow up to Bt50,000 with interest rate at 0.35 per cent a month and a three-year debt repayment period. Borrowers could use either an asset as collateral or an individual guarantor.
Home delivery of pensions in sterile packages in compliance with sanitary standards.