Savings and retail banks worldwide face a mindset change. They are embracing the change fuelled by new technology, changing customer demands, banking rules and a new financial world. That means locally focused banks hunt for ways to use the latest technology to create real-life applications that serve people throughout their customer journey and daily banking needs.
Innovation means joining up people with technology. It goes beyond following IT or the banking sector. The best answers provide the easiest and most secure service for people, which arrive by bridging the physical-digital gap. To do this, banks tackle the digitial 'new normal' on many fronts from management know-how, upgraded worker skills, culture change, modernised backoffice and frontoffice, and rethinking the customer journey.
How banks innovate.
Read on for some articles, videos and opinion pieces from WSBI-ESBG, its members or partners on innovation.
Interested stakeholders are welcome to submit an article on innovation that may appear on this page. For more information, e-mail:
The future of banking.
Interviews with innovation experts.
C-suite voices on innovation.
Members of the Norwegian Savings Banks have started to incorporate robotics into their banking systems. These robots are no kind of Star Wars characters, as the association's Managing Director Ole Morten Geving explains.
>> Read | >> Related: Banks must embrace digital | >> Eight questions
Q & A with Postal Savings Bank of China (PSBC) Lv Jiajin on how the Bank promotes the development of inclusive finance with digital technology.
>> Read now
Chief executive of newest ESBG member LOPI presents his association, discusses main challenges.
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WSBI President Heinrich Haasis on how digitisation is changing the way we approach banking.
CaixaBank Chairman Jordi Gual shares how banks deal with all three.
BANSEFI Director General Virgilio Andrade shares Mexican bank's strategy on FinTech, digitisation, financial inclusion
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Groupe BPCE, prior to the launch of its future strategic plan, unveils a plan to transform its retail banking activities.
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Digitalisation & policy.
>> See story | >> See full text of ESBG response
>> ESBG response to EU Commission FinTech Action Plan | >> WSBI-ESBG
Position on Digitisation
>> General position on Digital Single Market Agenda | >> ESBG
Paper on EBA's FinTech approach
An opinion piece by first appeared this month in Payments & Fintech Lawyer magazine and will appear in the September edition of WSBI-ESBG News & Views magazine. Diederik Bruggink , Senior Adviser Payments at the European Savings and Retail Banking Group, provides his opinion on the debate, arguing that dedicated interfaces are the only viable option. >> Read now | >> Payments Position
ESBG Position Paper on Draft EBA recommendations under Article 16 of Regulation (EU) No 1093/2010
ESBG signs joint declaration that addresses impact of modern tech on sector employment.
>> Read story | >> See joint declaration
Why digitisation is important.
Digital shift helps members reach financial inclusion aim.
>> EN (.pdf) | DE (.pdf) | FR (.pdf)
>> Discover: WSBI Universial Financial Acess 2020 pledge
Statement of the 2015 World Congress of Savings and Retail Banks: "Savings and Retail Banks in a Digitised World".
>> Read | >>Related video | >> WSBI-ESBG & finanical inclusion
J. Carles Maixé-Altés of the Universitat de La Coruñas to look at history of innovation by savings and retail banks.
WSBI’s video news roundup "Exchange" tries to answer.
>> Watch now