This course is part of WSBI’s competitive fight-back to keep what is good about the traditional retail savings bank model but using the same new technologies that non- traditional suppliers use to deliver retail financial services in a 21st Century way. The course picks apart what is good and bad in the new models of supply and looks at the reasons why the same technology in the hands of non-traditional players seems to result in much more rapid uptake (particularly by the unbanked) than it does when rolled out as an extension of more traditional banking services. From this, opportunities are identified that should allow retail banks to extend not only what they offer to existing customers but also to reach the unbanked in significant numbers.


· To provide a global picture of the new challenges raised by the diversification of payments platforms (mobile, web, etc.) and its impact on the traditional retail savings bank model.

· To provide a framework and terminology that WSBI members can use to lay out their own strategy for extending their reach through an expanded e-banking offer.

· To help WSBI members benchmark their existing and prospective e-banking offer against emerging international best practice.

Content’s highlights:

The course benchmarks banks’ mobile and e-payment offer against international best practices in e-payment strategies.

- Overview of the evolving international payments landscape

- Issues to be addressed by e-banking strategy 

- Overview of regulatory/oversight requirements

- Detailed technical issues

By the end of the course, participants will have examined how their bank’s offer could be adjusted to face the challenges of the financial services landscape drawing on experiences in different parts of the world.


Methodology: Interactive sessions with presentations, discussion of business cases in workshops.

Public/target: Senior managers responsible for strategic planning, marketing, and payment services.

Duration: 3 days​