Created: March 2016

EFFECTIVE INTERNAL COMMUNICATION


“WITH THE BEST WILL IN THE WORLD AND THE BEST BOARD IN THE WORLD AND THE BEST STRATEGIC DIRECTION IN THE WORLD, NOTHING WILL HAPPEN UNLESS EVERYONE DOWN THE LINE UNDERSTANDS WHAT THEY ARE TRYING TO ACHIEVE AND GIVE THEIR BEST…”

Sir John Harvey Jones - Making It Happen


Objectives:
To develop and sharpen inter-personal and organizational communication skills.
To understand and enhance upward, downward and horizontal communication skills.
To enhance assertive communication skills to build rapport with other managers and staff from units within the organization.
To appreciate and utilize various methods of internal communication according to the situational need.


Contents highlights:
1. The Art and Practice of Communication
2. Inter-personal Skills – Verbal and Non Verbal
3. Listening Skills
4. Giving and receiving feedback
5. Presentation Skills to deliver information
6. Assertive Communication – for Mutual Benefit
7. Methods of Organizational Communication
8. Upward Communication – techniques
9. Downward Communication – techniques
10. Horizontal Communication – techniques
11. Team Communication Exercice


Methodology:
The programme will be highly interactive with group sessions, case studies and role-play workshops. The atmosphere will be one of cooperation with the trainer with experiential learning and discussion being a unique part of the expert’s personal approach

Public target :
Managers leading teams, departments and branches in the banking sector.

Duration : 2 days