Created: March 2016
EFFECTIVE INTERNAL COMMUNICATION
“WITH THE BEST WILL IN THE WORLD AND THE BEST BOARD IN THE WORLD AND THE BEST STRATEGIC DIRECTION IN THE WORLD, NOTHING WILL HAPPEN UNLESS EVERYONE DOWN THE LINE UNDERSTANDS WHAT THEY ARE TRYING TO ACHIEVE AND GIVE THEIR BEST…”
Sir John Harvey Jones - Making It Happen
Objectives:To develop and sharpen inter-personal and organizational communication skills.To understand and enhance upward, downward and horizontal communication skills.To enhance assertive communication skills to build rapport with other managers and staff from units within the organization.To appreciate and utilize various methods of internal communication according to the situational need.
Contents highlights:1. The Art and Practice of Communication2. Inter-personal Skills – Verbal and Non Verbal3. Listening Skills4. Giving and receiving feedback5. Presentation Skills to deliver information6. Assertive Communication – for Mutual Benefit7. Methods of Organizational Communication8. Upward Communication – techniques9. Downward Communication – techniques10. Horizontal Communication – techniques11. Team Communication Exercice
Methodology:The programme will be highly interactive with group sessions, case studies and role-play workshops. The atmosphere will be one of cooperation with the trainer with experiential learning and discussion being a unique part of the expert’s personal approach
Public target :Managers leading teams, departments and branches in the banking sector.Duration : 2 days