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MTripleSW Workshop Abidjan

MTripleSW Workshop Abidjan
Date: 12/07/2017 - 12/07/2017
Location: Novotel, Abidjan, Côte d'Ivoire

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A group of banking experts from Côte d'Ivoire were invited by WSBI on 12 July in Abidjan to learn more about the new WSBI-Mastercard Foundation (MCF) partnership "Making Small Scale Savings Work". 

The one-day gathering in Abidjan kicked off with background on the programme and WSBI’s journey in making small-scale savings work for the underserved and unbanked. Explaining the objectives and expectations of the programme was WSBI Advisory Services’ Céline Stevens along with colleague Weselina Angelow and WSBI’s Ian Radcliffe.

Ivorian banks taking part were: Banque Atlantique, Société Ivoirienne de Banque (SIB) and WSBI member Caisse Nationale des Caisses d'Epargne – CNCE. WSBI Moroccan member Al Barid Bank shared best practices during the workshop. An interactive discussion also occurred to explore how best to create usable, affordable, accessible and sustainable service offer in the Ivorian market.

Why it's important

Increased financial inclusion helps address poverty and helps promote social cohesion in communities as well as spur economic growth. Countries with high poverty rates coupled with financial exclusion – little or no access to basic banking services like savings accounts – can lead to low "formal", or bank-held, savings activity. Banks in Sub-Saharan Africa struggle to close the gap. The lower-income segment is often misunderstood by institutions that try to serve them, and their needs are thus inadequately reflected in business models. The outcome is customer frustration, which can lead to dormant or inactive accounts – an added blow to bank costs and financial inclusion efforts. 

Whilst WSBI continues with some of the previous programme partners in Uganda, Kenya and Morocco, WSBI is in the process of screening new partner banks in our four new programme countries Senegal, Nigeria, Mali and Ivory Coast.


Changing the banking model in Sub-Saharan Africa

The programme aims for high-impact results with participating banks in the region. WSBI plans to work with partners and institutions to harvest deeper insight about customers to build up more client-focused services while looking for ways to boost banks' trust level with them. The effort also looks to embed programme objectives into banks strategies with knock-on effects for culture change inside institutions, including a transition into continuous learning organisations.


AGENDA



 


08h30-09h00

Inscriptions

09h00-09h15Accueil et introduction

​​Le Programme: Historique, Objectifs, Attentes

9h15-9h45

L'expérience du WSBI dans la le développement de l'épargne à petite échelle, les buts du programme, les objectifs et les résultats attendus

9h45-10h45Les attentes des banques participantes vis-à-vis du programme
10h45-11h00Pause café - Réseautage

Développer l'épargne à petite échelle: 

les meilleures pratiques et débat autour d'une offre de services utilisable, abordable, accessible et durable


 

11h00-12h00

Qui sont les pauvres non bancarisés et où se trouvent-ils ?

Présentation du défi et discussion de groupe

12h00-13h00

Les besoins des clients ne commencent pas par l'épargne

Présentation du défi à relever et discussion de groupe

13h00-14h00Déjeuner et réseautage

​14h00-15h00

La capacité financière du client et les coûts de distribution

Présentation du défi à relever et discussion de groupe

15h00-15h30Réseautage & Pause Café

15h30-16h30

La durabilité et les limites de la proximité

Présentation du défi à relever et discussion de groupe

16h3​0-17h00

Faire de l'épargne à petite échelle:

La voie à suivre:

17h00Fin de l'atelier