​9.00 ​ ​9.15

​Welcome Speeches
  • Heinrich Haasis, WSBI President - Welcome of participants & welcoming of new WSBI president
  • Rajnish Kumar, Chairman, State Bank of India
  • Harsh Kumar Bhanwala, Chairman, NABARD

9.15 – 9.30​

Opening Speech

  • ​Arun Jaitley, Minister of Finance of India (tbc)​

 Plenary session 1: Globalisation: the promise of a golden dawn or dystopia in the making?

Globalisation has increased living standards all over the world and has lifted millions of people out of extreme poverty. Openness to trade has led to the rapid development of export-oriented industries, a key factor in the growth of GDP and income in countries such as China.
And the financial sector is a facilitator of globalisation: trade needs financial linkages and banks follow their customers in their expansion to foreign markets. This is the case for global commercial and investment banks but also for savings and retail banks. As primary lenders to SMEs, they accompany their clients in their expansion on all continents.
Globalisation creates not only winners, however. Low-skilled workers in developed countries lose their jobs to workers in developing countries that are paid less for the same work, SMEs in certain countries face competition from multinationals that disrupt local and national markets, and the people and the environment suffers from a growth model that still does not take sufficiently into account the ecological cost of economic growth.
This leads to an inequality of income, welfare and opportunities, which leads in turn to populism and political and socio-economic instability.
This session will examine how WSBI members, as financial institutions that are focused on their local community, could bring the benefits of globalisation to the local level  by acting as an interface that connects these communities to global perspectives and global growth opportunities.

​9.30 – 9.45


  • ​Rajiv Kumar, vice Chairman, NITI Aayog

​9.45 – 11.00
Panel discussion 1
  • Shubhashis Gangopadhyay, Research Director of the India Develo​pment Foundation; Professor at the University of Groningen (NL) & Gothenburg University (SE);  advisor to the former Finance Minister, G​overnment of India​
  • Joergen Oerstroem Moeller, Visiting Senior Research Fellow ISEAS; Adjunct Professor Singapore Management University & Copenhagen Business School; former state-​secretary at the Danish foreign ministry​
  • Dinesh Kumar Khara, Managing Director (Global Banking & Subsidiaries), State Bank of India
  • Javier Gonzalez Fraga, President, Banco de la Nación Argentina​
  • Diego Prieto Rivera, President, Banco Caja Social​​

11.00 – ​11.30

Coffee Break

 Plenary session 2: ​​Two worlds no longer apart –
rural and local development for growth in harmony​
Today, 55% of the world population lives in urban areas and by 2050, this proportion is expected to increase to 68%, according to the United Nations. The increase will be concentrated in just a few countries: China, India and Nigeria. Urban areas will be poles of future development, but rural areas cannot be left out of the equation. Poverty reduction, the promotion of social inclusion and economic development are priorities, as is the enhancement of ecosystems based on agriculture and forestry, the development of the internet in rural areas, the organisation of the foodchain by incorporating primary producers and introducing risk management in agriculture.
Savings and retail banks are among the biggest financers of agricultural and rural entreprises and can have a decisive influence on the future of the world’s rural areas on all continents. They often have the biggest presence in the rural areas, via branches, agent networks and electronic distribution channels. How can savings and retail banks contribute to a harmonious development of cities and rural areas?  
11.​30 – 12.00


  • Michael Hamp, Lead Technical Specialist Inclusive Rural Financial Services, IFAD​
  • Harsh Kumar Bhanwala, Chairman, NABARD​

12.00 – 13.15

Panel discussion 2

  • H.R. Dave, Deputy Managing D​irector, NABARD
  • ​Somkhosi Malaba, Chief Executive Officer, Agricultural Bank of Zimbabwe
  • Veronicah Namagembe, Managing Director, Pride Microfinance Uga​nda
  • Stephen Mukweli​, Managing Director, Postbank ​Uganda
  • Prasun Kumar ​Das, Secretary General, Asia-Pacific Rural and Agricultural Credit Association​
  • ​​Laura French, Program Manager, Financial Inclusion, MasterCard Foundation​​

13.15​ – 14.30

Lunch break

 Plenary sesson 3: The virtuous circle –
Locally focused savings and retail banks in a circular and digital economy

The transition to a circular economy, where the value of products, materials and resources is maintained in the economy for as long as possible, and the generation of waste minimized  will create more investments, added value and jobs and will stimulate innovation. Savings and retail banks should jump on the occasion to finance new businesses in the areas of recycling and waste management, but as large organisations, they should also lead by example and incorporate sustainable elements in their business model.
In a parallel evolution, the increasing digitisation of our economy increases the interconnectedness of people, organisations and companies and opens a wide range of new opportunities. How can savings and retail banks take the best of these two evolutions to ensure their profitability while at the same time creating benefits for the people and the planet? 

14.30 – 14.45


14.45 – 16.00

Panel discussion 3

  • Michelle Katics, Fintech expert; Co-founder & CEO, PortfolioQuest; Co-Founder, Non-Exec Director and Innovation Advisor, BankersLab​
  • Badal Malick, Principal Innovation Officer, Cashless Catalyst
  • Santiago Carbó Valverde​​, Director of​ Financial Research and Digitalisation of Funcas research foundation (Spain) & Professor of Economics and Finance at CUNEF Business School (Spain) and Bangor Business School (UK) 
  • Ashok Chauhan, Joint Director & Head, National Savings Institute
  • Representative from GSMA ​Mobile Money Programme​

16.00 – 16.30Coffee break
16.30 – 17.30

Masterclass 1
In local banks we trust : banks as fortresses against c​ybercrime, presented by Saqib Sheikh, 
Head of Customer Solutions and Presales, ​SWIFT Asia Pacific​

Trust is the basis of any banking relation and this should remain the case in the digital world. Now that interaction with the customers happens more and more via digital channels, cybersecurity is of paramount importance.
A representative of SWIFT, the organization that manages one of the world’s biggest networks for financial transactions, will share some best practices in digital security and will also illustrate why cybersecurity experts agree on the fact that the weakest link in cybersecurity is … you!

16.30 – 17.30​

Masterclass 2
Responsible finance as a business opportunity, presented by Laura French, Program Manager on Financial Inclusion, MasterCard Foundation

Without adequate financing, sustainable projects (energy-efficient buildings, recycling projects, social inclusion projects...) cannot be viable. Should this specific market segment be left to ethical banks? Or can locally focused savings and retail banks play a role?  How can banks tap into the huge commercial opportunity of green finance in the fields of home and SME financing? How can banking the un- or underbanked become a commercial opportunity? Or should it not? What is the role of large NGOs as financers and should they work together with banks? Or should they bypass banks and reach directly the end consumer?

17.30 – 17.35Closing of the first day by WSBI Managing Director Chris De Noose
​​Gala dinner organised by State Bank of India


9.00 –​ ​9.15​
​Welcome Speech
  • Ma​​x Schrems, privacy activist, founder of​ noyb​ – European Center for Digital Rights.

Plenary session 4: Digitisation as a tool for financial inclusion and customer proximity​

Financial inclusion is hampered by many factors. Some are market-related, such as the perceived high cost of providing financial services in rural areas, especially in large countries or in countries with a challenging geography, such as the Philippines with its hundreds of islands. But among the many obstacles, technology can overcome the lack of convenient transport by bringing the bank to the customer, instead of bringing the customer to the bank. Which technology should be applied, what does it take to deploy it in an efficient way and how should banks build on the available technology to create the adequate customer experience? What can developed countries ​learn from the ground-breaking efforts that developing countries are delivering to bring a maximum of people in the formal financial system? 

9.15 ​ 9.30
  • Ajay Bhushan Pandey, CEO, Unique Identification Authority of India​ (UIDAI​)​
9.30 – 10.45

Panel discussion 4​ 
Moderator: Anupam Manur, Research Fellow, Takshashila Institution ​

  • David Panetta, Programme​ Director, The ​SEEP Network
  • Pawan Bakhshi, India country lead, Financial Services for the Poor​, Bill & Melinda Gates Foundation ​
  • Debdatta Saha, Assistant Professor, Faculty of Economics (FE), South Asian University 
  • Guilla​ume Lepecq, Managing Director, International Currency Association​
  • Jaspreet Singh Sethi,​ Asia Technical Specialist on Digital Finance and Innovation, UNCDF​ 
  • Yuki Yasui, Programme Operations Manager, UNEP Fina​nce Initiative, Economy Division
  • ​Jorge Solis Espinoza, President, FEPCMAC​​

10.45 - 11.00
  • ​Mrutyunjay Ma​hapatra, Deputy Managing Direc​tor (Strategy & Chief Digitial Officer), State Bank of India​
11.00 – 11.30Coffee break

Plenary session 5: Making globalisation inclusive for all: the role of retail and savings banks

How can financial institutions become lynchpins of their local economies and make them benefit to the maximum of the opportunities of globalisation. What are we already doing well? What should we do better? How can we measure our progress?            
Rural development, circular economy, digitisation… savings and retail banks have various possibilities to strengthen their links with their communities and to bring the benefits of globalization to their customers and to their communities. But how do WSBI members from various countries turn this ambition into a reality?
11.30 - 11.45
  • ​Naoyuki Yoshino, Dean & CEO, Asian Development Bank Institute (ADBI)

11.45 – 12.30

Panel discussion​
Moderator: Chris De Noose, WSBI Managing Director 
  • ​Helmut Schleweis, President, DSGV ​​
  • Camden Fine, President & CEO, ICBA
  • Jean Arondel, President, FNCE 
  • Prav​in Kumar​ Gupta, Managing Director (Retail & Digital Banking), State B​ank of India 
  • Ewa Andersen, Managing Director, Sparbankernas Riksförbund

Closing of the conference: ​​The business model of the savings and retail banks – ready for the future

WSBI membe​rs have an important lending capacity to individuals, households and to SMEs, in the form of commercial loans. Savings and retail banks also have a very solid financial experience and infrastructure. Their business model is based on profit, but also on social inclusion which makes them benefit from a huge level of trust in the societies they serve. This is why savings and retail banks consider the future with confidence.
12.30 – 13.00​Isidro Fainé, vice ​president, WSBI​
Presentation of the New Delhi declaration​