9.15 – 9.30
9.30 – 9.45
11.00 – 11.30
12.00 – 13.15
Panel discussion 2
13.15 – 14.30
The transition to a circular economy, where the value of products, materials and resources is maintained in the economy for as long as possible, and the generation of waste minimized will create more investments, added value and jobs and will stimulate innovation. Savings and retail banks should jump on the occasion to finance new businesses in the areas of recycling and waste management, but as large organisations, they should also lead by example and incorporate sustainable elements in their business model.In a parallel evolution, the increasing digitisation of our economy increases the interconnectedness of people, organisations and companies and opens a wide range of new opportunities. How can savings and retail banks take the best of these two evolutions to ensure their profitability while at the same time creating benefits for the people and the planet?
Panel discussion 3
Masterclass 1In local banks we trust : banks as fortresses against cybercrime, presented by Saqib Sheikh, Head of Customer Solutions and Presales, SWIFT Asia Pacific
Masterclass 2Responsible finance as a business opportunity, presented by Laura French, Program Manager on Financial Inclusion, MasterCard Foundation
Plenary session 4: Digitisation as a tool for financial inclusion and customer proximity
Financial inclusion is hampered by many factors. Some are market-related, such as the perceived high cost of providing financial services in rural areas, especially in large countries or in countries with a challenging geography, such as the Philippines with its hundreds of islands. But among the many obstacles, technology can overcome the lack of convenient transport by bringing the bank to the customer, instead of bringing the customer to the bank. Which technology should be applied, what does it take to deploy it in an efficient way and how should banks build on the available technology to create the adequate customer experience? What can developed countries learn from the ground-breaking efforts that developing countries are delivering to bring a maximum of people in the formal financial system?
Panel discussion 4 Moderator: Anupam Manur, Research Fellow, Takshashila Institution
Plenary session 5: Making globalisation inclusive for all: the role
of retail and savings banks
11.45 – 12.30