During the two-day event, participants will share knowledge and get insights into customer centricity in product design, leveraging innovation and the most suitable communication and marketing strategies. A visit to Postal Savings Bank of China's branch as well as a visit to a FinTech are also foreseen in the programme.
WSBI members in Asia decided in 2016 to establish a working group on rural financial inclusion to further exchange best practices. As members' approaches to rural financial inclusion varies greatly, the workshop on 7-8 December aims to gather WSBI Asian members to analyse the strength and weakness of the different business models and brainstorm how members' projects in financial inclusion can be enhanced. Approaches include advocacy for a more supportive legal framework, development of new products and services, improved customer experience, equipment of smart but affordable technology solution.