Programme

9.00 – 11.00

Meeting by invitation

Meeting of the Board of Directors and General Assembly

Open to Members of WSBI or upon invitation only

11.30 – 12.30

Banking in the 21^st Century Conference

Welcome and opening

Address by WSBI President Mr. Heinrich Haasis

Address by GSB Director Mr. Prapas Kong-Ied

Address by the Finance Minister of Thailand, Apisak Tantivorawong​

Lunch

Keynote speech: "Banking on Saving the World" 

by Mr. Chandran Nair, Founder and Chief Executive,

Global Institute For Tomorrow, GIFT

Working Session 1

"Banking in the 21^st century: a customer-centric approach"

The “New NORMAL” for the financial services industry is characterised by a fast moving digital revolution and disruption by new market entrants within an environment characterized by a Tsunami of international regulation. All of these factors are challenging the business models and revenue streams of banks. At the same time customer expectations are changing in line with the diffusion of “technological innovations” which have become part of the fabric of everyday life in a hyper-connected world. An additional challenge is how to strike the balance between consumer protection and using in-house and big data to improve the customer experience on all customer touch points in an omni-channel approach. Linked with this is the big threat of cyber security, which is one of the largest challenges that banks, governments and other industries have to tackle today.

Moderator: Mr. Bob Hayward, IT Advisory, Asia/Pacific  (KPMG Singapore)

• Mr. Xavier Marcillac, APAC Sales Director (Strands)
  
  
• Mr. ​Jorge Rodriguez, Executive President BancoEstado (Chile)
  
  
• Mr. Isara Wongrung, Senior Executive Vice President, Government Savings Bank (GSB)

Coffee Break

Working Session 2

"Banking in the 21^st century: the human factor"

Digitisation changes the way processes are carried out and changes our interaction with other human beings and objects. It provides more choices and ways and means to connect with and create deeper client relationships. Digitisation is thus also a catalyst for social innovation, and challenges how creating value for society is organised. It is of course also having a profound impact on the organisation and internal culture of the bank. In order to face the new market challenges caused by digitisation and innovation, banks need to transform to an agile organisation with an emphasis on culture, skills leadership and process rather than technology. 

Moderator: Mr. Joan Rosàs, Head of International Financial Institutions, CaixaBank

• Mr. H.R.Dave, Deputy Managing Director, National Bank for Agriculture and Rural Development (NABARD)

• Mr. Joseph Delhaye, Deputy Director, Banque et Caisse d'Epargne de l'Etat, Luxembourg (BCEE)

• ​Mario Rojas, General Manager, Caja de Ahorros (Panama)​
• Nikolai Vavokhin, Head of the Representative Office of Belarusbank in Germany ​

Closing

Gala Dinner on Cruise Boat

9.30 – 13.30

Including Lunch

Study Visit to Pak Kret Rualjai 2 Community Financial  institution, one of the successful Government Savings Bank of Thailand  financial  inclusion projects that present an integrated community collaboration approach  and

Sightseeing tour at Koh Kret Island Nonthaburi Province

Koh Kret Island is one of the Thai oldest settlement of Mon people. Today Koh Kret is famed for its rural and cultural atmosphere, its distinctive pottery and hectic weekend market.