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WSBI General Assembly 2017

WSBI General Assembly 2017
Date: 23/11/2017 - 24/11/2017
Location: Cape Town, South Africa

​​​​​​​Turning globalisation and digitisation into key drivers of financial inclusion​​

The annual WSBI General Assembly and Conference brings together WSBI members and banking experts. This year's event is hosted by Postbank South Africa.

​Conference on Financial Inclusion

During a two-day event participants are invited to join a conference which this year sheds light on financial inclusion. Throughout different panels and workshop sessions conference attendees will have a chance to discuss and exchange views on how public institutions can take part in financial inclusion.

Panels and discussions will be dedicated to a spectrum of subtopics: digitisation as a stimulus for rural development, regulatory aspects of digitisation and financial inclusion, consumer protection and customer satisfaction, small-case savings as a source of profit for banks, among others.

Participants will also hear success stories and case studies of financial inclusion examples from South Africa, India, France, Spain, Germany, Norway and the United States.

Please note that statutory meetings are for WSBI members only.

Special Workshop on Customer Centricity

On 24 November the Consultative Group to Assist the Poor (CGAP) of the World Bank will hold a workshop on customer centricity. The workshop includes interactive exercises where participants will be able to run through a strategic and practical customer experience project. Questions that will be addressed include: Which customers should you target? How do you operationalize customer experience? How do you prototype for best results? What sort of team do you need to be successful?  >>More information on this workshop

We are looking forward to welcoming you to this year's General Assembly!​

>> Register: WSBI Statutory Meetings, Financial Inclusion conferennce