Day 1 : Monday, 30 May 2016

08:30 – 09:00 am


        I.            Registration of Participants

09:00 – 11:00 am


      II.            Opening  & Plenary session

  • Welcome and Opening addresses
  • Key Note Speech & discussion: Policy Initiatives and regulatory challenges in financial inclusion strategies

    Over the last decade, many national authorities and policy makers have engaged in efforts to improve financial inclusion in their respective countries. This collective awareness is reflected in governments' comprehensive strategies and political commitment on legal /regulatory frameworks and information systems. Despite these important steps still remain several challenges on which regulatory and political action could have a huge impact on the both demand and supply sides.

    This session aims to highlight how national strategies and regulatory frameworks are being used to achieve financial inclusion goals. The objective is also to discuss on how to respond to the challenges encountered in delivering product, innovative service and increasing competition among regulated and non-regulated providers.



11:00 – 11:30 am





  • Group Picture
  • Interviews to media


11:30am– 12:30 pm



   III.            Session 2: The Role of Savings Groups in building assets and financial capability

Savings Groups are one of the fastest growing means to reach individuals excluded from traditional financial services. This has compelled financial institutions to make synergies with entities like Village Community Banks, Village Savings and Loan Association and related Self-help groups. These groups are traditionally trained by non-governmental agencies on given skills to deal with basics financial needs and foster income generating activities (NGOs). Then banks build up on these groups to provide them with schemes including appropriate products and technology in order to bring them into the formal system.

This session will examine the ecosystem of the savings groups' integration to the formal financial system. Discussion will shed lights on regulatory and operational hurdles impacting the stakeholders' actions and initiatives towards customers' financial resilience.


12:30 - 14:00 pm



14:00pm – 16:00 pm


    IV.            Session 3 : WSBI institutional agenda

The WSBI African members will debate on the WSBI achievement and priorities in areas of interest representation, knowledge sharing, business development and partnership since the last meeting of 2015. A particular focus will be on the iinvolvement in international debates on the development of an inclusive financial sector. This includes the WSBI commitment to the Universal Financial access goal 2020, UN Global Compact, Microcredit Summit, IFC's SME Forum and Child & Youth Finance International. Moreover, participants will have and insights of the business cases on financial education and MSMEs compiled by the working groups formed during the last annual regional meeting in Dar Es Salaam one year ago. The last part of the discussion will be a round table discussion on strategic issues pertaining to participating institutions. 


16:00pm- 16:30pm      V.            CONCLUSION AND CLOSING OF THE DAY



Day 2: Tuesday, 31 May 2016

9:00pm - 10:15pm


    VI.            Session  4 . The Digital Revolution to build bridges in Financial Inclusion

It is widely recognized that digital and innovating solutions have a huge positive impact on the accessibility and usages of transaction accounts. According to the World Bank Group Committee on Payments and Market Infrastructures, a large-volume and recurrent payment streams are leveraged to advance financial inclusion objectives, namely by increasing the number of transaction accounts and stimulating the frequent usage of these accounts.

Furthermore, the Africa continent is known for his successful business models using mobile infrastructure and variety of interoperable access channels to reach out more unbanked. 

The debate of this session aims to explore opportunities and challenges of moving towards digital payment system.


10:15 – 10:30


Coffee Break

10:30 – 12 :30


  • Session 5: Scaling business models to boost financial Inclusion  
  • Youth: opportunity and Challenges :

    Young people is an important segment of the unbanked in Africa data. As the financial inclusion landscape continues to evolve it is important to capture this game changing determinant. A WSBI studies identified challenges including of lack of autonomy to build trust in both parties on the demand side. On the supply side, inactivity and dormancy are the main barriers to the customer journey from young people into loyal lifelong customers.

    What do young people require when accessing financial services? What products and services and regulatory framework for a better inclusive society for them?

    This session will share best practices, innovations and key policy changes encountered in providing children and youth with targeted products and services including economic citizenship education and youth entrepreneurship development

  • Islamic microfinance

    Many low income people living in Muslim-majority countries do not use formal financial services even if they are available, because of their consideration that conventional products incompatible with the financial principles set forth in Islamic law. Islamic microfinance has the potential to expand access to finance to unprecedented levels throughout the Muslim world (CGAP 2010).

How sharia compliant microfinance products and services effectively contribute to create an inclusive society for the unbanked Muslims? This session aims to share practitioners' insight on the most effective business models for the communities in which they operate

12:30 – 13:00





Day 3: Wednesday, 1 June 2016

Management training: how being creative in your business model and service delivery can create new opportunities for growth?



Your financial organizations faces stiff competition from other market players. In spite of this situation, new financial institutions continue to enter markets and existing ones continue to grow. It should not be surprising that some potential investors may be planning to open new financial institutions in what you view as an already crowded market. So why new players should be planning to enter a market you view as crowded? They see market gaps that represent opportunities when existing players see competition.


The training Content

Your market presents opportunities for growth but it calls for differently ways of thinking to see opportunities beyond the market you are serving. In other words, being creative in your business model and service delivery can create new opportunities for growth. However, an organization is not a physical object that can be held and moved from point A to point B. Developing an institution is a complex undertaking because an institution is multi-faceted and its growth affects all these facets. A successful manager, therefore, must be able to visualize the key components that drive the institution's success and be able to move them uniformly from point A to point B despite them being visual.



  • To assist managers to understand the key drivers of organizational success and enable you to isolate those that matter more to your situations given the geographical, form, country and organizational age differences.
  • To provoke the managers to think differently (innovatively) and strategically (key ways to address current challenges to get key / new results)


Why should you participate?

You will receive a frame work upon which you will be able to interrogate your businesses and pick up strategic issues that should be addressed to accelerate the growth of the organization in key areas such as growth in profits, deposits, quality loan book, impact and environmental sustainability. 

 Date: 1st of June, 2016

Length: 1 day:  from 9 to 5.30 pm



Presentations, debates and interactive working sessions. The training will also entail a quick needs assessment before or during the day of training to enable the trainer to emphasize on the issues regarded as most critical to their institutions.



Muriithi Kagai is a development economist specializing in development finance and institutional development with over 20 years of working and consultancy experience. He has served in senior management level in the field of development finance mainly in Kenya and the former Yugoslavia republic of Kosovo. He has over 20 years of training & consulting experience in sub-Saharan Africa, Eastern Europe and Asia. 


Participation fee: 200 Euros