From 08:00
| Registration & Networking Coffee
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09:00-09:30
| Opening & Welcome
- Opening by Diego Prieto, GRULAC chairman and President of Banco Caja Social
- Introduction to the Day & Setting the Scene by Aimée Suarez, Senior Adviser, WSBI-ESBG
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09:30-10:15
| Leveraging open innovation and data to improve customer experience
Digital journey, outcome and learnings, insights into data (AI, analytics, data management…) and open innovation programmes
- Alejandro de Oleza, Director de ATM Business & OnBoarding, CaixaBank
Following a Guided Exchange on Participants’ Experiences and Best Practices (+/- 15 minutes)
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10:15-11:00
| From disruption to collaboration, fostering collaboration between banks and Fintech Startups to remain customer centric
Going beyond the pitching stage, overcoming hurdles, how to foster collaboration and making it happen?
- Jorge Vargas, Managing partner, Finext.do / Venture.do
Following a Guided Roundtable Exchange on Participants’ Experiences and Best Practices (+/- 15 minutes)
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11:00-11:25
| Coffee Break
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11:25-11:35
| Regulatory snapshot: policy perspective on regulation fostering innovation and financial technology
- Ricardo
Toranzo, Fintech / De-risking Project Consultant, ASBA
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11:35-12:45
| Breakout Session: Workgroup Discussions
Participants will split into workgroups and will be given a specific disruption area / business segment to discuss in depth – which trends are affecting banking, challenges that need to be overcome for innovation to thrive and steps ahead to provide customers with value-added offers
- Roundtable 1: Bank – Startup Collaboration
Moderator: Marlenne Then, GCS Systems
- Roundtable 2: Bank – Bank Collaboration
Moderator: Ernesto Pacheco, Fedecrédito
- Roundtable 3: How to develop better customer engagement?
Moderator: Icelsa Diaz,
APAP
- Roundtable 4: Regulatory: How can Policy foster Innovation?
Moderator: tbc
- Roundtable 5: Legacy systems: the pink elephant in the room
Moderator: Diego Prieto,
Banco Caja Social
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12:45-13:45
| Lunch
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13:45-14:40
| How to create customer engagement and centricity – which services to build for customers and how to get better insights on their needs?
Channels, customer insights and targeting, creating engagement and relevant offers, partnerships and open banking.
- Albert Morales, VP Product Management, Strands
Following a Guided Exchange on Participants’ Experiences and Best Practices (+/- 15 minutes)
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14:40-15:50
| Deep dive session on digital onboarding and authentication
Reaping new opportunities of digital identity (e-KYC, biometrics) to enable better customer engagement while ensuring a regulatory enabling environment and security – panel discussion gathering different viewpoints
Moderator: Inés Páez, Directora Ejecutiva, Adofintech - Alejandro de Oleza, Director de ATM Business & OnBoarding, CaixaBank
- Xavier Codó, Vicepresidente y Director General
de Mitek Iberia & LATAM
Following a Guided Exchange on Participants’ Experiences and Best Practices (+/- 15 minutes)
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15:50-16:00
| Wrap-up & Closing
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