Gearing up for digitisation

Adapting Retail Banking to the Digital Age​​​

DAY 1: Thursday, 26 January 2017

​8.30 – 9.00Welcome Coffee
​​9.00 – 9.10 

Opening speech by WSBI Managing Director Chris De Noose

9.10 – 10.30









10.30 – 11.00

Looking over the hedge: how innovation disrupts other economic sectors

The financial industry experiences now what happened in other economic sectors already several years ago. What can we learn from those sectors? Is the mobile telephone the ultimate gamechanger for the financial sector? How can the software industry help connect different service providers? Will robots replace the human wokrforce? And what are the legal protections for incumbents and newcomers?

Moderator: Laura Sanguinetti, Member Relations Manager, Mobey Forum

On the panel

  • Afke Schaart, Vice President Europe for GSMA
  • Dan Luca, Senior PR Manager, EurActiv.com ​
  • Spyros Olympios, Chair of the Business Development Committee of the European Logistics Association
  • Philip Hingley, Financial Services Leader, IBM

Keynote speech by Caixabank Deputy Chairman Antonio Massanell

11.00 - 11.30​Coffee break
​11.30 - 12.45 

​Retail banking products and services in the digital age 
What services and products do our clients expect from us and which distribution channels are the most adequate in a 24/7 economy? Can banks go it alone to meet the financial needs of their clients or should they join-up  with fintechs?


On the panel

·         Eric Mouilleron, founder and CEO of Bankable, a global architect of white-label and API-based payment solutions 

·         Michael Stephan, founder and COO of Raisin, Europe's marketplace for retail deposits 

·         Frank Roessig, Advisor, Stellar, a blockchain-based payments network

·         Jan-Olof Brunila, Deputy Director Group Cards, SwedBank 

·         Markus Tacke, Head of IT Strategy, DSGV - German Savings Banks Association​

​12.45 - 13.45​Lunch
13.45 - 14.45 








Revamping the back-office 
Managing financial products means harnessing thousands of complex procedures within an equally complex IT infrastructure. Can smart algoritms outsmart legacy IT? Is cloud computing a decisive step to an ubiquous but invisible bank?

Moderator: Norbert Bielefeld, Deputy Director, Payments and Securities - WSBI-ESBG

On the panel

·         Tony van den Berge,  Leader Enterprise, Amazon Web Services 

·         Agustín Márquez, Deputy Director General Manager, CecaBank and Managing Director of EURO 6000 and MasterCajas

·         Stefan Dierckx, Co-founder, The Glue, a company that offers front-end channels and API-ecosystems to existing banking systems

14.45 - 15.30





Cyber-security defence

The latest biometric authentication softwares such as fingerprint, voice and face recognition systems can be used to complement traditional security measures such as passwords. Should banks take this road and incorporate new tools to increase their cyber-security defence? Which measures should they choose?

On the panel

·     Calum Macleod, Business Development Director for BehavioSec AB, a fintech company that delivers behavioral biometrics technology​

 ·   ​Zoriana Dmytryshyna, Project and Communication Manager, APWG.EU – Anti-Phishing Working Group Europe

​15.30 - 16.00

16.00 - 17.15








Coffee Break

Happiness is a journey, not the destination

Fancy websites and sleek apps for the iPhone are useless if the customer interaction at the bank branch, via the telephone is not of the same level. How can banks offer a seamless integration of new and traditional distribution channels for all customers, and not only digital natives at all times, guaranteeing as such a pleasant customer journey?

On the panel

·       Frédérick Burtz, Senior Vice-President Digital Technology and Business Development, Groupe BPCE​

·       Stefan Häbich, Managing Director, Erste Group Research and Development Lab 

·       Benjam​í Puigdevall,  Executive President CaixaBank Digital Business ​

·       ​Philippe van Fraechem, General Manager, North Europe Worldwide Programme Director​, EFMA​


of the first day by WSBI-ESBG Managing Director Chris De Noose


DAY 2: Friday, 27 January 2017​

​8.30 - 9.00
9.00 - 9.05
Welcome and registration
Welcome and presentation of Commissioner Oettinger by Heinrich Haasis, WSBI President
​9.05 - 9.30Keynote address by Günther Oettinger, European Commissioner for the Digital Economy and Society 
​9.30 – 10.45 
​From transaction office to advice shop

The bank branch is a place where clients come to seek advice, not any longer to do transactions. A series of best practices from our membership will illustrate this evolution.

On the panel

  • D. Miguel López Rodríguez, Technology Manager, Fedecrédito
  • Ole Morten, Managing Director, Finance Norway
  • Isara  Wongrung, Senior Executive Vice President, GSB Thailand​
  • ​Roger Krämer, Coordinator Digital Bank, Banque et Caisse d'Epargne de l'Etat, Luxembourg​
​10.45 - 11.15​Coffee break
​11.15 - 11.45
11.45 - 13.00 

Keynote speech by Jürgen Ingels, Founder of Eggsplore, on the topic “From fintechs to tech4fin?”

​New technologies and financial inclusion

Smartphones are rushing in where no bank has ever tread before. To what extent are financial inclusion and technology interlinked and which success stories can serve as inspiration for banks in other countries? 

On the panel

  • Ms. Manju Agarwal, Dy. Managing Director, State Bank of India
  • Chin Yong Chong, Chief Commissioner, Head of Postal Savings Bureau, Executive Vice President, Korea Post
  • Yasser El Jasouli, CEO, MFI Insight Analytics
  • ​Marie-Paule Claes, Principal Investment Officer - Micro and Small Business Finance, International Finance Corporation
​13.00End of conference and Networking Lunch