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Digital financial inclusion: successful ways forward

3-4 December 2019 | Abidjan

Venue: NOVOTEL Abidjan, 10 Avenue du Général de Gaulle, BP 3718, Abidjan 01, Côte d’Ivoire​


​PROGRAMME​


​​Tuesday, 3 December 2019​
​08:30-09:00
Registration
​09:00-09:15
Welcome address
Chris DE NOOSE, Managing Director of WSBI-ESBG
​09:15-09:45
​Keynote address: INSTITUTIONAL, ECONOMIC, SOCIAL, TECHNOLOGICAL & DIGITAL CONTEXTS IN FAVOR OF DIGITAL FINANCIAL INCLUSION AND THE CHALLENGES AHEAD

Ministry of Economy and Finance of Ivory Coast

​09:45-10:45
​PREPARING THE REGION FOR THE DIGITAL REVOLUTION FOR FINANCIAL INCLUSION
  • Ministry of Digital Economy and Post

Followed by a panel:

Moderator: Alex SEA, President, Africa Sea

  • Stefan NALLETAMBY, Director, Financial Sector development, African Development Bank
  • The Central Bank of Western African Countries (BCEAO)
  • Alliance for Financial Inclusion AFI
​10:45-11:00
Exchange
​11:00-11:30
​Coffee break
​11:30-12:30
Presentation: WHAT POORLY AND NON-SERVED CUSTOMERS WANT
A focus on the needs of youth, women and village communities
  • Introduction and moderation, 
    • ​The AFRICAN UNION COMMISSION / Prof. V. HARISON
  • Study presentations about how to address financial needs of youth, women and village banking communities
    • FinMark Trust
​12:30-13:30
Workshop: ​ENCOURAGING​​​ CLIENTS TO WORK WITH THE FORMAL SECTOR

Fostering trust through mentality change and financial education
  • How to help change the mentalities and resistance to change brought by the arrival of digital technology
    • Laurie DUFAYS, Directeur Adjoint Relations institutionnelles Afrique, WSBI
​13:30
​End of the morning
​13:30-14:30
​Lunch
​14:30
ENCOURAGING CUSTOMERS TO USE DIGITAL FINANCIAL PRODUCTS AND SERVICES​​
​14:45-15:30

Presentations: Diversification of products and services
*Modération : MFW4A
  • Introduction
    • ​BANQUE POPULAIRE DE CÔTE D’IVOIRE
  • Digital savings and tariff structure
    A diversified offer covers savings, loans, payments and insurance
    Savings is not the priority for customers; what is a valuable digital nano savings product and the most appropriate tariff structure?
    • Charles KABANDA, General Manager, Retail and Outreach, CENTENARY BANK (Uganda)
    • UNACOOPEC
    • ​Nadine EBELLE KOTTO​, Founder & Managing Director, MQash
​15:30-16:15

  • PanelDigital nano loans and automated credit scoring for clients of urban and rural areas
    • Sabasaba MOSHINGI, CEO, TPB Bank (Tanzania);
    • Elise PERRIN, Project Manager for Agricultural and Rural Financial Inclusion, ADVANS (Ivory Coast​)
      • Contribution: Nadine EBELLE KOTTO, Fondatrice & PDG​, MQash

16:15-16:30
Coffee break
​​16:30-17:30

  • Workshop: Rural finance: Commodities exchange platform underpinned to electronic warehouses receipts system
    • Ibrahim CISSE, Executive Secretary of OATAH-WACTA; 
    • Dr Rozen KONE, Business Science Institute (Luxembourg); 
​17:30
End of the first day

Wednesday, 4 December 2019​
​08:30-09:00
​Registration
​09:00-11:00
TOWARDS A CUSTOMER-CENTRIC POLICY 
1) Workshop Agent banking​

How to optimize their financial and technical management?​
  • MICROSAVE​
​11:00-11:30
​Coffee break
​​11:30-12:30

2)    How to build a positive customer experience and empower employees
        
Workshop

How to maintain their motivation and optimise the performance of the staff regarding all the bank's products?
    • ​Corinne RIQUET, Senior Financial Sector Specialist, CGAP

​12:30-13:30
3) ​The role of financial education
Financial Education Policies: Presentation
  • AGENCE DE PROMOTION DE L‘INCLUSION FINANCIÈRE de Côte d’Ivoire (APIF CI)
Best practices for women, young people and village communities: Presentations
  • Redouane NAJM-EDDINE, CEO of AL BARID BANK (Morocco);
  • Percy LUBEGA, Head Business Development​, FINANCE TRUST BANK (Uganda)
  • SOFTWARE GROUP: Chatbot​
​​13:30
End of the morning
​13:45-14:45
​Lunch
14:45-15:45

​Presentations: THE ROLE OF PAYMENTS & HOW TO INCENTIVIZE THE USE OF CARDS AND ELECTRONIC POINT OF SALES (POS)
  • ​La Poste Tunisienne
  • M. Idriss Marcial MONTHE, Managing Director, CINETPAY
  • Marius YAO, Directeur Orange Mobile Services Financiers, ORANGE
15:45-16:00
​Conclusion​
​16:00
​End of the conference + Group photo
​​​19:00
​Dinner (only for WSBI members)


Thursday, 5 December 2019​ (morning)
Study visit to Banque Populaire de Côte d'Ivoire​ (for WSBI members only)​​