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Digital financial inclusion: successful ways forward

3-4 December 2019 | Abidjan


​PROGRAMME


​​Tuesday, 3 December 2019​
​08:30-09:00
Registration
​09:00-09:15
Welcome address
Chris De Noose, Managing Director of WSBI-ESBG
​09:15-09:45
​Keynote address: INSTITUTIONAL, ECONOMIC, SOCIAL, TECHNOLOGICAL & DIGITAL CONTEXTS IN FAVOR OF DIGITAL FINANCIAL INCLUSION AND THE CHALLENGES AHEAD

Ministry of Finance of Ivory Coast

​09:45-10:45
​PREPARING THE REGION FOR THE DIGITAL REVOLUTION FOR FINANCIAL INCLUSION

Technological and digital context and impact of the DITC on financial inclusion

  • Ministry of Digital Economy and Post

Followed by a panel with:

  • African Development bank: AfDB programmes
  • The BCEAO Central Bank of Western African countries ​
​10:45-11:00
Exchange
​11:00-11:30
​Coffee break
​11:30-12:00
Presentations: WHAT POORLY AND NON-SERVED CUSTOMERS WANT
A focus on the needs of youth, women and village communities
  • Introduction and moderation, by the African Union
  • How to address financial needs of youth, women and village banking communities: know their needs, fears and their relationship with money and how they want to use it, by WSBI AS
​12:00-13:00
Workshop: ​ENCOURAGING CLIENTS TO WORK WITH THE FORMAL SECTOR

What are the obstacles encountered and the solutions?

Group discussions: exchanges on local experiences ​

​13:00-13:15
​Wrap up of the morning sessions
​13:15-14:15
​Lunch
​14:15-15:15
​Workshop: ENCOURAGING CLIENTS TO WORK WITH THE FORMAL SECTOR

Fostering trust through mentality change and financial education

  • How to help change the mentalities and resistance to change brought by the arrival of digital technology: neurosciences, beliefs and behaviors, by Detox Management​
​15:15-15:30
Exchange and sharing of the outcomes of the workshop
​15:30-17:15

​ENCOURAGING CUSTOMERS TO USE DIGITAL FINANCIAL PRODUCTS AND SERVICES

Panel: Diversification of products and services

  • Digital savings and tariff structure
    A diversified offer covers savings, loans, payments and insurance
    Savings is not the priority for customers; it is therefore necessary to adapt the parameters and, in particular, the tariff structure in line with other products to encourage customers to save on a regular basis. What is the most appropriate tariff structure for digital savings?

  • Digital nano loans and automated credit scoring; The role of Fin-Tech companies
    Data management is a real gateway to financial services and, in particular, to credit: it analyzes other data to create credit profiles for each user, then aggregates them in an accessible way to allow customers to understand their finances, access appropriate services and improve their financial health.
    • ​​TPB Bank (TZ)
    • Centenary bank (UG)
    • local FinTech company
    • Baobab (SN)

  • Rural finance: Commodities exchange platform underpinned to electronic warehouses receipts system by FinCom Eco/ GMEX Group
    • Mr Marc Bonnet, Deputy Director l'ISEOR (FR), Mr Ibrahim CISSE, Executive Secretary of OATAH-WACTA; Dr Rozen KONE, Business Science Institute (Lux)

  • Remarks by the legal authorities on the subjects of:
    • Consumer protection and safety systems
    • Creation of a sandbox system for interest-bearing savings
    • ​BCEAO/Conseil des gouverneurs nationaux des pays faisant partie de la SDAC

Q&A

​17:15-17:30
Wrap up of the first day

Wednesday, 4 December 2019​
​08:30-09:00
​Registration
​09:00-10:00
Financial education policies for women, young people and village communities
  • BCEAO and national Ministries (such as the Ministry of Education or Employment or social protection, etc.

Best practices

  • Mr. Redouane NAJM-EDDINE, CEO of Al Barid Bank (Morocco);
  • Finance Trust Bank (UG); 
  • LAPO (NG) ​
​10:00-10:15
​Q&A
​10:15-11:15
​Workshop: Towards a customer-centric policy

1) Facilitate the physical access and the service quality
  • What are the keys to success in order to quickly reach a critical mass of customers, many of whom are illiterate, maintain agent motivation and optimize their performance for all the bank's products?
    • CGAP : Corinne Riquet
​​11:15-11:45
Coffee break
​11:45-12:15
​Reporting on the workshop
​12:15-13:15
2) An adapted legal and technological infrastructure

Correct regulation of agents enables them to become real catalysts in digital financial services, which requires a minimum or no restrictions on the presence of other institutions, location, KYC, ...    

 

Role of FinTech in terms of:

  • Authentication processes and automatic KYC systems
  • Liquidity management
  • Data analytics to improve operational efficiency: use of data
  • Mutualization of agent network management platforms and interconnections of mobile operators' (MTO) platforms

    • WAEMU
    • OTM (Orange, …)
    • Fintech
​13:15-13:30
3) A snapshot of innovation: the chatbot is an effective technological solution used by financial service providers to offer exceptional career paths to their customers through fast responses, 24/7 availability, personalized service, meeting their objectives and improving their financial well-being: what are its characteristics?
    • Software Group
​13:30-14:30
​Lunch
​14:30-15:45
THE ROLE OF PAYMENTS & HOW TO INCENTIVIZE THE USE OF CARDS AND ELECTRONIC POINT OF SALES (POS) 

  • The legal and operational frameworks:
    The technological and legal framework: Infrastructure and connectivity. The role of ICT; the challenge of interoperability; Sharing standardized platforms (such as points-of-sale); Framework for open access to infrastructure; Fair regulatory framework for all stakeholders.
    • BCEAO, GIM UEMOA

  • Regional advances and progress in Mobile wallet, pre-paid Cards, Instant payments, ATM, and POS
    • La Poste Tunisienne,
    • Cinetpay
​15:45-16:00
​Conclusion


Thursday, 5 December 2019​ (morning)
Study visit to CNCE (for WSBI members only)​​