| Tuesday, 3 December 2019 |
08:30-09:00
| Registration
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09:00-09:15
| Welcome address
Chris DE NOOSE, Managing Director of WSBI-ESBG
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09:15-09:45
| Keynote address: INSTITUTIONAL, ECONOMIC, SOCIAL, TECHNOLOGICAL & DIGITAL CONTEXTS IN FAVOR OF DIGITAL FINANCIAL INCLUSION AND THE CHALLENGES AHEAD Ministry of Economy and Finance of Ivory Coast
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09:45-10:45
| PREPARING THE REGION FOR THE DIGITAL REVOLUTION FOR FINANCIAL INCLUSION- Ministry of Digital Economy and Post
Followed by a panel: Moderator: Alex SEA, President, Africa Sea - Stefan NALLETAMBY, Director, Financial Sector development, African Development Bank
- The Central Bank of Western African Countries (BCEAO)
- Alliance for Financial Inclusion AFI
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10:45-11:00
| Exchange
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11:00-11:30
| Coffee break
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11:30-12:30
| Presentation: WHAT POORLY AND NON-SERVED CUSTOMERS WANT
A focus on the needs of youth, women and village communities- Introduction and moderation,
- The AFRICAN UNION COMMISSION / Prof. V. HARISON
- Study presentations about how to address financial needs of youth, women and village banking communities
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12:30-13:30
| Workshop: ENCOURAGING CLIENTS TO WORK WITH THE FORMAL SECTOR
Fostering trust through mentality change and financial education
- How to help change the mentalities and resistance to change brought by the arrival of digital technology
- Laurie DUFAYS, Directeur Adjoint Relations institutionnelles Afrique, WSBI
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13:30
| End of the morning
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13:30-14:30
| Lunch
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14:30
| ENCOURAGING CUSTOMERS TO USE DIGITAL FINANCIAL PRODUCTS AND SERVICES
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14:45-15:30
| Presentations: Diversification of products and services
*Modération : MFW4A- Introduction
- BANQUE POPULAIRE DE CÔTE D’IVOIRE
- Digital savings and tariff structure
A diversified offer covers savings, loans, payments and insurance
Savings is not the priority for customers; what is a valuable digital nano savings product and the most appropriate tariff structure? - Charles KABANDA, General Manager, Retail and Outreach, CENTENARY BANK (Uganda)
- UNACOOPEC
- Nadine EBELLE KOTTO, Founder & Managing Director, MQash
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15:30-16:15
| - Panel: Digital nano loans and automated credit scoring for clients of urban and rural areas
- Sabasaba MOSHINGI, CEO, TPB Bank (Tanzania);
- Elise PERRIN, Project Manager for Agricultural and Rural Financial Inclusion, ADVANS (Ivory Coast)
- Contribution: Nadine EBELLE KOTTO, Fondatrice & PDG, MQash
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16:15-16:30
| Coffee break
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16:30-17:30
| - Workshop: Rural finance: Commodities exchange platform underpinned to electronic warehouses receipts system
- Ibrahim CISSE, Executive Secretary of OATAH-WACTA;
- Dr Rozen KONE, Business Science Institute (Luxembourg);
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17:30
| End of the first day
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Wednesday, 4 December 2019 |
08:30-09:00
| Registration
|
09:00-11:00
| TOWARDS A CUSTOMER-CENTRIC POLICY
1) Workshop Agent banking
How to optimize their financial and technical management? |
11:00-11:30
| Coffee break
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11:30-12:30
| 2) How to build a positive customer experience and empower employees
Workshop
How to maintain their motivation and optimise the performance of the staff regarding all the bank's products?- Corinne RIQUET, Senior Financial Sector Specialist, CGAP
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12:30-13:30
| 3) The role of financial education
Financial Education Policies: Presentation
- AGENCE DE PROMOTION DE L‘INCLUSION FINANCIÈRE de Côte d’Ivoire (APIF CI)
Best practices for women, young people and village communities: Presentations
- Redouane NAJM-EDDINE, CEO of AL BARID BANK (Morocco);
- Percy LUBEGA, Head Business Development, FINANCE TRUST BANK (Uganda)
- SOFTWARE GROUP: Chatbot
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13:30
| End of the morning
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13:45-14:45
| Lunch
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14:45-15:45
| Presentations: THE ROLE OF PAYMENTS & HOW TO INCENTIVIZE THE USE OF CARDS AND ELECTRONIC POINT OF SALES (POS)
- La Poste Tunisienne
- M. Idriss Marcial MONTHE, Managing Director, CINETPAY
- Marius YAO, Directeur Orange Mobile Services Financiers, ORANGE
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15:45-16:00
| Conclusion
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16:00
| End of the conference + Group photo
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19:00
| Dinner (only for WSBI members)
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Thursday, 5 December 2019 (morning) |
Study visit to Banque Populaire de Côte d'Ivoire (for WSBI members only)
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