Programme pdf. version
Venue: CaixaForum, Av. de Francesc Ferrer i Guàrdia, 6-8, 08038 Barcelona, Spain
Thursday, 21 September 2017
Moderated by: Ms Natalie Staniewicz, WSBI-ESBG Manager Innovations & Business Development
8.30 – 9.00 Registration
9.00 – 9.10 Opening by Mr Chris De Noose, WSBI-ESBG Managing Director
9.10 – 9.30 Keynote Speech by Mr Antonio Massanell, Deputy Chairman, CaixaBank, and Chair of the WSBI-ESBG High-Level Group on Digitisation and Innovation
9.30 – 11.00 Session 1: Creating the advice model and client relationship of the future
Inspirational Presentations on new branch concepts, branch profitability and performance, creating a seamless user experience by integrating traditional and digital channels and targeting the right channel at the right time.
11.00 – 11.30 Coffee Break
11.30 – 13.00 Session 2: Using AI, Big Data & Analytics to improve sales and banking services
Insights into redesigning sales to meet the individual financial needs of customers, cross selling, AI (Artificial Intelligence), big data and digital tools to improve the commercial offer and sales.
13.00 – 14.00 Lunch
14.00 – 15.00 Session 3: The new frontiers of API and open banking
Panel discussion highlighting the challenges and opportunities of APIs and open banking models. Understanding the implications on business model change, customer and third party interaction, payments disruption, consumer awareness and data protection.
On the panel:
15.20 – 17.00 Breakout Sessions
You can participate in a discussion of your choice with an expert leading the conversation and kicking off with a presentation. The aim of this session is to gain insights and exchange opinions and experiences.
Facilitator / Expert: Senior Representative, CaixaBank
17.00 – 17.40 Outcome of Breakout Sessions
Presentation of outcomes - 10 min per workshop and additional time for Q&A
17.40 – 18.20 Innovation Spotlight
A 10 minute rapid-fire presentation and pitch led by a financial institution, solution or fintech provider highlighting the latest in customer experience tools and technology.
18.20 – 18.30 Closing of Day 1
19.00 Networking Reception & Dinner
Friday, 22 September 2017
9.00 – 9.10 Welcome & Opening of Day 2
9.10 – 10.40 Session 1: Tapping into new services & changing business models
Technology, customer behaviour and a trend of value chain unbundling are making new services and business models possible – this session will look ahead into new opportunities for financial institutions.
10.40 – 11.10 Coffee Break
11.10 – 12.45 Breakout Sessions
12.45 – 13.20 Outcome of Breakout Sessions
13.20 – 13.30 Closing and Conclusions of the WSBI-ESBG Business Forum by Chris De Noose, WSBI-ESBG Managing Director
13.30 – 14.30 Lunch