The 2017 Business Forum brought together on 21-22 September 2017 some 100 experts from the financial services and financial technology sectors to learn and share insights on the future of banking. Topics discussed included redesigning the branch experience, integrating channels by combining technology and a human touch, streamlining the customer experience, using analytics and big data, tapping into Artificial Intelligence, reimaging your staffing and business model, fuelling innovation and picking the best technology from top retail banking innovators. >> See forum programme
A WSBI-ESBG member-focused forum allowed in-depth discussions and exchanges with like-minded institutions as well as retail banking and innovation frontrunners.
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A keynote address from CaixaBank's Antonio Massanell (pictured left) shared the message: "Exploring your strengths plus exploring new ways equals long-term success for banks. Reducing customer effort and gaining insights from the digital footprint of the customers are key for today’s retail banking transformation."
>> Read: Day 1 wrap up
>> Read: Day 2 wrap up
A series of short video interviews with banking experts from around the world who attended the 2017 Business Forum.