BANKING AFRICA: Innovation trends and digital revolution

27-29​​ March 2019 |​ Victoria Falls, Zimbabwe​


The 25th edition of the Africa Regional Group Meeting of WSBI will be hosted by People’s Own Savings Bank (POSB) and organised in close cooperation with Agribank. The event brings together the converging industries and innovations shaping Africa's digital banking future within a more customer driven environment.

The 25th Africa Regional Group Meeting will be an opportunity to take stock of private and public actors' commitments and major achievements by Africa WSBI members on digital financial inclusion. Accordingly, it will focus on how WSBI members' innovation and digital policies contribute to the improvement of their customer journey and, ultimately, to the national level of financial inclusion. 

Besides MNOs fierce competition, the meeting will consider issues like open banking and APIs and how they will change the banking landscape, leading financial institutions to increasingly partner with Fintech in a never-ending search to bring flexible innovative solutions to their customers. 

The event will show the next steps towards implementation of financial innovation, by showcasing the development and outreach of innovative products, asset classes, and business lines.

It will also describe banks' challenges in becoming more customer centric, including latest innovations in technology, especially in rural areas. Within the framework of its Scale2save programme with the Mastercard Foundation, the aim of which is to support banks to reach scale and sustainability with low-balance accounts, WSBI will present its industry report and several WSBI members' progress in financial inclusion. Accordingly, it will display the most innovative initiatives aimed at accelerating the growth of financial inclusion.

These key issues will gather high-level representatives of the financial industry, regulatory and supervisory authorities, central banks, governments and private sectors. ​


​Welcome Cocktail at the Kingdom Hotel


​Registration, breakfast and networking time
​Welcome addresses by 

Mr. Admor​e Kandlela, CEO of POSB and Mr. Malaba, CEO of Agribank 
Keynote: ​GLOBAL PERSPECTIVES FOR AFRICA, institutional initiatives, plans and challenges for the financial sector
  • Honourable Prof. Mnthuli Ncube,​ Minister of Finance and Economic Development, Zimbabwe

2018 member bank survey and the way forward.

Chris De Noose, Managing Director of WSBI​

Panel: African Economic Outlook

Weselina Angelow, Scale2Save Programme Manager, WSBI AS


Coffee break and networking / press conference 
The role of regulators and policy makers and their impact on fair competition, open access,  public infrastructure, interoperability and consumer protection and G2P/ID

Introduction to the challenges met by the financial sector on the above: by POSB representative 

Position of the policy makers and regulatory authorities 
  • Zimbabwe Central Bank: Deputy Governor in charge of financial inclusion 
  • ​Posts and Telecoms Regulatory Authority of Zimbabwe: Official or Chief Executive Officer
  • Mrs Judith Rusike, Director Financial Capital Markets​, Ministry of Finance

Debate with 
  • WSBI member banks (2 to 3): Al Barid Bank, Pride MF, TPB Bank (tbc), 
  • ECB International (FinTech representative), Mr Luckmore Chitima, CEO

Moderator: Mr. Vinod Sharma, Chief Technology officer, Econet
Questions and answers with the participants
Experience from member banks on open APIs, blockchain and partnerships for (international) digital payments, agent and retail networks

  • Introduction and moderation by ECB International (FinTech representative), Mr Luckmore Chitima, CEO​
Experience of:
  • Centenary Bank UG, Mr. Fabian Kasi, CEO
  • Commercial Bank of Ethiopia (tbc) 
  • DCB Bank (tbc)
  • Postbank Uganda (tbc)
  • Tunisia Post (tbc)
  • Ghana Republic Bank

​End of the first morning
​LUNCH and networking time

​Presentation of new developments by financial/technological/software providers: Pitches (around 3 of 5 minutes each) (live or via WebEx) : 
  • ECB International (ZBW): Mr Luckmore Chitima, CEO
  • Akaboxi Ltd (UG): Mr. Joshua Businge, CEO
  • Ma Tontine (SN): Mr. Bernie Akporiaye, Managing Director​​
  • Akiba Digital (SA) (tbc)
A customer centric policy appears to be the best solution when it comes to meeting the challenges of acquiring, retaining and growing customer relationships. For this it is necessary to transform the business model by placing the customers at the centre all decision-making strategy, and organizational design.
  • CGAP approach: by WSBI
  • (1) Acquiring, (2) retaining, and (3) growing customer relations: Presentation  of  WSBI members' best practices​


​Coffee break
​​Workshop on Customer centricity

Introduction to workshops and start of workshops on: how to voice the customer and build the best possible customer journey through 
(1) segmentation 
(2) the use of data 
(3) customer empowerment 
(4) Employee and agent empowerment ​

​Conclusions and end of the first day
Welcome Dinner at the Kingdom Hotel



Introduction by the moderator/FSD Africa 
1. Customer experience and journey in rural areas versus and urban and peri-urban cities 
2. Business model for a successful financial ecosystem
3. Education and innovative technologies to reach rural population
4. Sustainable rural finance: for whom, the challenges; avenues for sustainable finance in line with UN developments goals 
    • Agribank and NATSAVE 
    • TPB Bank Plc (tbc)
​Coffee break
Latest developments and challenges met by WSBI member banks in building innovative, secure and reliable services to enable their customer financial journey and build long-lasting relationships with them. 
Round table (WSBI members’ input – 5 minutes)
​Questions and answers with the participants
​End of the first morning
Lunch and networking time


WSBI INSTITUTIONAL AGENDA and members’ wishes in terms of WSBI services 
Conclusions and closing words
​​End of the Regional Group Meeting

SOCIAL PROGRAMME with a boat cruise

Meeting in the lobby
Boat Cruise
​Farewell Dinner at Boma Restaurant

FRIDAY, 29 March 2019

SOCIAL PROGRAMME (continuation)

​Visit of the Victoria Falls – meeting in the lobby at 09:00
​Lunch at The 3 Monkeys
​End of the Social Programme after lunch