​WSBI Financial Inclusion program: “Scale2Save"

Programme Manager (1/2 time)

About the World Savings a​nd Retail Banking Institute (WSBI)​​

WSBI represents the interests of 6,000 savings and retail banks globally, with total assets of $15 trillion and serving some 1.3 billion customers in nearly 80 countries (as of 2016). WSBI focuses on international regulatory issues that affect the savings and retail banking industry. It supports the aims of the G20 in achieving sustainable, inclusive, and balanced growth, and job creation, whether in industrialised or less developed co​​untries. WSBI favours an inclusive form of globalization that is just and fair, supporting international efforts to advance financial access and financial usage for everyone.  More information on www.wsbi-esbg.org .

Purpose of the position

WSBI has a partnership with Mastercard Foundation to conduct a programme known as 'Scale2Save'   with the aim: “to establish the viability of low balance savings accounts and use of customer centric approaches to address barriers faced in access, usage and affordability of savings services". WSBI seeks an experienced part-time Programme Manager to manage three projects at partner banks in two African countries, in Kenya and Uganda.

Your role

Reporting to the Scale2Save Programme Director, the successful applicant will join a team that in addition to Kenya and Uganda manages projects in four other African countries, all aimed at developing savings services that are valued by low income customers. The programme also conducts research, shares lessons between partner banks and communicates learnings to the wider sector.

The position will:

Support partner banks to achieve agreed goals and objectives;

Ensure that agreed project activities are implemented according to plan and identify and resolve issues as needed;

Support other team members in gathering data to monitor and evaluate progress towards achievement of agreed KPIs, and identify and extract relevant lessons from the three projects as input to knowledge management components of the programme;

Work closely with a Nairobi-based Local Technical Specialist and a full time Brussels based Programme Manager & Data Analyst.

Detailed responsibilities

a)      Maintain Quality Control of Projects for three projects in Kenya and Uganda:

  • Manage the activities of the local technical specialist covering Kenya and Uganda
  • Manage the overall delivery and quality of projects with partner banks; including key benchmarks, milestones and reports and monitor tracking schedule
  • Monitor project indicators and monthly health check of the supported projects
  • Compilation of lessons learned and updating policies, procedures, planning and reporting tools.
  • It is expected in principle that each project should be visited at least once per year. Regular contact with partner banks' management and project personnel, involving also the Local Technical Specialist, will be necessary throughout.

b)      Update the projects' systems, tools and processes to support their implementation, including:

  • Initiate and manage Assistance Instruments (technical assistance funds and activities, other) with partners and suppliers;
  • Monitor progress against agreed performance tracking tools (KPIs, dashboards) and take remedial action as needed.

c)       Support programme formulation including:

  • Review submissions from the partner banks, including business plans and pilot plans
  • Consolidate Monthly/Quarterly Updates from the country teams to the Management Team.

d)      Compile country specific information for the three projects in Kenya and Uganda:

  • Short quarterly project reports for the Program Investment Committee (PIC) and Program Steering Committee (PSC) with input from banks and local technical specialist;
  • Provide input to bi-annual progress reports for Mastercard Foundation, the PIC and PSC;

e)      Manage workflow of short-term experts/ contractors for the three projects in Kenya and Uganda:

  • Based on project descriptions, support the assessment of the programme´s needs and prepare Terms of Reference (ToR) for required inputs in the projects (staff, individual and institutional consultancy services, procurement of professional services for training, seminars, etc.) with Technical Team support;
  • Manage negotiations of technical contracts; draft agreements and contracts based on technical inputs from team; develop and update contractors' work plans and budgets;
  • Review outputs from consultants and partners, provide feedback, edits and suggestions for improvements;

f)        Manage Outreach Activities at Project level:

  • Help draft project related documents for PIC / PSC Meetings;
  • Support the planning process and actively contribute to programme workshops, conferences and project level information exchange and trainings.
  • Contribute to knowledge building and knowledge sharing at project levels
  • Limited contributions to program publications and knowledge pieces
  • Coordinate dissemination of lessons with the Communications Officer
  • Liaise with local development partners for information sharing;
  • Identify opportunities for south-south exchange with project partners, help match events and partners​


Programme management is conducted by WSBI's daughter company, WSBI Advisory Services. The contract for the position will be signed with WSBI Advisory Services. The role is expected to commence on 1 February 2020 and will continue until end February 2022. 
The position is part-time. Therefore, in principle the successful applicant will work 2½ days per week, although some flexibility may be required from time to time depending on project demands.   


  • Minimum bachelor degree or equivalent in a relevant subject
  • At least 5years' experience in project management roles preferably working either directly or indirectly with multilateral donor institutions or in development banking; experience working in retail banking or in microfinance is an advantage;
  • Knowledge of the issues and trends surrounding inclusive finance, preferably in an (East) African context
  • Excellent written and spoken English language skills are mandatory. Other languages, particularly French, may be an advantage.
  • The candidate must be willing to travel. 

How to apply ​

Candidates are invited to apply online​ with a detailed CV and covering letter.